Data Entry Scrum Master

Idris Conteh

Woodbridge, VA 571-***-****

*************@*****.***

SUMMARY

●Passionate working with teams and organizations to use Scrum and Agile practices, concepts and values to help deliver value and quality product to customers.

●Coached, trained, and mentored teams to become more agile and achieve better results by successfully transforming the way they work.

●Experience Servant Leadership, Facilitator, and Mentor in facilitating, planning, leading, organizing, and motivating Agile and Scrum teams to deliver a high level of performance, quality, and exceptional business value.

●Worked in high visibility project in a fast-paced environment to deliver value to customers

●Resourceful, open, result-oriented, customer-oriented, interaction with clients and stakeholders to understand their pain points and help them find solutions

SKILLS & CERTIFICATION

●Certification: Professional Scrum Master (PSM) Certified Scrum Master Accredited (SCM),

●Soft Skills: Strong written and verbal communication,

●Skills: Scrum, Agile, Facilitation & Planning, Sales, Systems Dev. Life Cycle, Customer relationship management

●Tools: JIRA, Miro, Microsoft Office 365; Microsoft Operating Systems Windows; basic HTML, blogs

EDUCATION

●Northern Virginia Community College

AGILE & SCRUM WORK EXPERIENCE

Excela International Group/Afropolitan Washington, DC

ScrumMaster August 2020-present

●Evangelize and champion agile practices and values in the organization and teams in adopting agile practices such as team collaboration, team norms, customer collaboration, team improvement, visibility, frequent inspection and adaptation

●Facilitated all the Scrum Events – Daily Scrum, Sprint Planning, Sprint Review, Retrospective, Backlog Refinement for the teams.

●Work with Product owners ensure Product Backlogs is ready for the Development to work in order to accomplish the Sprint Goal

●Work with the team to establish working agreement, definition of ready (DoR) and Definition of Done (DoD) that help to set team expectation, flow of work and expectations for Sprint development.

●Collaborated with the Dev Teams to help them brainstorm and identify solutions to customer issues and deliver value to the end-users

●Coached and worked with team to prioritize and estimate user stories by using Planning Poker estimate techniques to help develop and estimate effort in developing product, team capacity for forecasting and planning.

●Embodied servant leadership and conflict navigator styles that focus on the needs of the team members and the customers with the goal of achieving results in line with the organization business objectives

●Identified organizational impediments, created improvement list for management and leadership team to take action for resolution.

Excela International Group Washington DC

Scrum Master June 2019-August 2020

●Facilitated Scrum events and worked with team to collaborate, communicate, visualize work for inspection and adaptation

●Facilitated backlog refinement with product owners, ensuring the top priority items were addressed throughout the sprint development and address the needs of the customers

●Coach Project Manager on Agile values, concepts, practices and to adopt agile and scrum practices within the project as they previously followed traditional project management method.

●Worked with teams to collaborate more, communicate often, make their work visible and transparent using JIRA tool and ability to inspect frequently and adapt to ensure work is in progress and meet the Sprint goal

●Tracked and monitored daily progress using burndown chart metrics, impediment backlog and velocity charts and communicate any deviations to the team for course correction

●Facilitated, coached and mentored teams, Scrum Masters, Product Owners, Managers and organization in adopting Agile and scrum values, principle and best practices.

●Evangelized agile and scrum practices of team collaboration, customer collaboration, team productivity within the organization

Family First Life Washington, DC

Independent Brooker May 2018- May 2019

●Helped individuals, and families select the most appropriate policies for health, life, and properties.

●Offered property and casualty, life, health, disability, and long-term care insurance.

●Diffused and resolved escalated customer concerns by thoroughly going through customers United health Care policies.

●Talked to prospective customers about purchasing Insurance.

●Called internet leads to quote auto insurance, set appointments, and make the sale.

VOLUNTEER AND LEADERSHIP EXPERIENCE

Bread of Life International Silver Spring, Maryland

Nonprofit Leadership Ambassador November 2022- Present

●Assist in fundraise to support homeless and orphanages

●Collaborated with organization members to ensure mission goals were met

●Marketed support for the cause through various platforms

AFAC Arlington, Virginia

Volunteer member September 2022- Present

●Facilitated the care of children

●Ensured and enforced a safe environment

●Educated based on organization’s objectives and ideologies

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