**** ******* ***** ***

Las Vegas, NV. *****

626-***-****

adu048@r.postjobfree.com

JENNIFER K. BLAKE

EXPERIENCE

Storage Depot Fort Apache Self Storage, Las Vegas, NV. Resident Manager — July 2021 - Aug. 2022

●Open & Close office daily

●Rent storage units

●Sell merchandise

●Communicate with vendors & technicians

●Process payments

●Control delinquencies through collection calls

●Follow up on leads

●Maintain the property

●Effectively resolve customer complaints

●Certified in all levels of Sitelink Storage Management software

ANDASOL MANAGEMENT, INC., Trojan Storage, Inland Empire, CA. — Assistant Manager

Dec. 2019 - July 2020

●Open & Close office daily

●Process U-haul rental agreements;check in U-haul returns; Complete Damage Claims

●Rent storage space

●Rent parking space to those with vehicles

●Prepare incident reports

●Take deposits to bank

●Make collection calls to delinquent tenants

●Sell merchandise

●Perform lock cuts

●Prepare lien letters with certificate of mailings

●Complete daily lock checks & walk throughs

●Proficient in navigating all menus within the StorEdge storage management software

EBF PROPERTY MANAGEMENT INC., American Mini Storage, Norco, CA. — Relief Manager

Oct. 2019 - Dec. 2019

●Open & Close Office

●Explain Contracts while moving in new tenants

●Daily lock checks & site inspections

●Maintaining a clean & safe facility

●Processing End of Day reports

●Taking payments

●Collection calls to delinquent tenants

●Selling merchandise

●Taking deposits to bank

●Entering vehicle information for parking contracts

●Proficient in navigating all menus within the Storage Commander storage management software

TNT SELF STORAGE MANAGEMENT, My Self Storage Space, West Covina, CA.

Site Manager

May 2017 - Sept. 2019

●Open & close office daily

●Complete rental agreements for storage units including parking spaces for vehicles, RV’s and watercraft

●Sales of merchandise and services

●Process the forms for release and return of the rental truck

●Routine site inspection & lock checks

●Follow up on leads

●Take payments, make collection calls, prepare preliminary lien/lien letters

●Handle customer complaints & concerns

●Create & post online advertisements

●Transfer current tenants

●Build and maintain positive relationships with current & new tenants

●Explain the rental agreement and the benefits of coverage with the protection plan to tenants

●Reporting and processing of insurance claims made for loss or damage in a timely manner

●Complete End of Month Reports

●Prepare files for auction

●Certified in all operational areas of Sitelink Self Storage Management Software

Frosty's Forest, Chino Hills, CA. — Seasonal Ride Operator

Oct 2016 - Nov 2016

●Operate a tractor pulling guests in attached carts through a corn maze.

●Taking tickets to admit guests on the ride

●Interacting with guests to make their visit more enjoyable

●Counting and recording received tickets

●General upkeep of the ride maintaining enough gas; cleaning carts as well as waiting area; removal of any objects from pathway; clearing debris from wheels to avoid potential hazardous situations.

JFB Transport, West Covina, CA. - Administrative Assistant

June 2008 - Apr. 2010

●Billing & Invoicing

●Data Entry

●Filing

●Banking

●Managing all D.O.T. communication

Airport Super Storage, Ontario, CA. — Assistant Manager

Dec 2006 - Mar 2007

●Daily lock checks

●General facility cleaning

●Renting storage units

●Vacating tenants

●Collection calls

●Merchandise sales

●Greeting and interacting with current tenants and new customers

●Taking payments

●Deposits

Chino Airport Lounge, Chino, CA. — Bartender

Nov. 1997 - Apr. 2001

●Maintain a positive customer service attitude

●Mix and serve drinks

●Inventory supplies

●Taking cash and credit card payments

●Balancing cash register at open and close of shift

●Keeping a neat and clean bar area at all times

Liberty Personnel Staffing, Yorba Linda, CA. — Assistant Payroll Manager

Nov. 1995 - Sept. 1997

●Data entry

●Filing

●Faxing

●Calculating payroll

Tech Plate Engineering, Anaheim, CA. — Office Assistant

Dec 1993 - May 1994

●General office duties

EDUCATION

Puente Hills High School, Hacienda Heights, CA. — Diploma

Apr. 1991 - July 1991

Chino High School, Chino, CA. — General Studies

June 1987 - Apr. 1991

Completed required fourth year level 12 courses in Economics and Government in my third year.

Actively participated in Powder Puff Football both Junior and Senior year.

Received credit for actively participating in the work experience program

AWARDS & RECOGNITION

Received the Silver Spur Award for Academic Achievement while attending Chino High School

Outstanding Customer Service awarded March 2019 by TnT Self Storage Management

I’ve received several 5-star reviews on Yelp & Google Reviews

Recognized for participation in the Legal Q & A discussion at the 2022 ISS Expo

Had a story published in the March 2022 issue of Inside Self Storage magazine print edition

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