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Qa Engineer Customer Support

Location:
Brooklyn, NY
Posted:
January 30, 2023

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Resume:

DINA LEDVINA

**** ** ** ******, ********, NY ****4

adu03q@r.postjobfree.com / 917-***-****

SUMMARY STATEMENT: JAVA 1.1/1.2/1.5(using Swing components, JAVA beans), Servlets API, JDBC JMS,EJB, PHP, Ruby on Rails, JS, WebLogic 5.1, VisualAge 3.0, PL/SQL, Jira, Xcode, iOS, Android, Sublime, TestRail, Pendo, Zephir, Oracle 7.3/8.0, Mongo DB, Python, Selenium/ Webdriver, Eclipse, Git, Jenkins, Windows NT 4.0,Windows 95/98, Windows XP, Apple Mac OC, Google, JSP, JS, Chrome, Safari, Firefox, IE, Agile, Scram, Proprietary tools, Confluence, HTML, XML, Unix, Lyris, Emulators, Charles, Monorail, Mixpanel SKILLS: Advanced knowledge of QA processes, best practices and strategy, Creating Test Documentation, Performing all types of testing on Mobile and Web products: Integration testing, UX testing, Functional testing, Validation testing, Verification testing, Security testing, Performance testing, Agile Testing Methodology, Advanced experience in team building and management, using QA Test Tools, Testing Connected devices, Python/ Selenium test scripting, Cross functional team work, Working with Data Visualization tools and Data Analysis tools PROFESSIONAL EXPERIENCE:

Head of Quality Assurance at Homesy - 05/2022 - present

● Creating and evaluating Design flow documentation collaborating with Product manager

● Performing UAT, Functional, ISA, Regression, Performance, UX testing (Web/ iOS)

● Working with Pendo to create guidance for best user experience

● Documenting Beta testing feedback and results

● Creating documents mapping design vs implementation

● Reviewing and analyzing business requirement, functional and design specifications

● Defining test strategy, planning test effort and accommodating cross team requests

● Creating test plans, test cases including videos and screenshots for clarity and precision

● Taking a part in meetings and discussions, contributing to improvements and problem solving

● Planning automation test coverage

● Documenting defects with detailed descriptions and supporting information

● Triaging and prioritizing issues, identifying risks

● Verifying fixes

Sr.QA Engineer/QA Manager and Director of Localization at Informed Data Systems, Inc. 03/2016 - 05/2022

● Worked in Agile Software development environment, contributing into ASD process

● Worked with data management/ visualization tools, configuring or scheduling events for test accounts

● Performed security testing in collaboration with API and Client side developers

● Reviewed code commits in Git

● Performed ISA, UX, Functional, Integration, Regression, Stress and Load, Validation, Verification, Security,, Performance, UI Testing - Store, Coaching and Work Bench websites, mobile applications - iOS and Android platforms, Apple Watch

● Led QA process of multiple projects testing Websites, Mobile products, Bluetooth BG Meter, webStore, Subscriptions, Coaching, Onboarding, Communication, Localization

● Tested Connected devices connecting over Bluetooth and WiFi - pairing and data sync with mobile app on iOS and Android platforms

● Tested data logging and sync between the iOS Application and Apple watch

● Tested Google fit account connection and data sync on Android platform

● Tested data sync between Health app and iOS mobile application (application specific data)

● Tested CGM account connection and data sync - iOS and Android platforms

● Tested Purchases and Subscription service, communication between Store website, Shopify and mobile platforms

● Ran unit tests in Xcode to support regression testing

● Created test docs and maintained accuracy for all scenarios affected by functionality updates

● Worked closely with product team, front and back end developers, design, content, costumes success and customer support teams, data scientists

● Supported iOS, Apple Watch, Android and Web releases

● POS - Tested online store purchases, confirmed order completion and user status updates accordingly

● Interviewed and trained QA engineers

● As a Director of Localization - hired and led Localization team of 10 native speakers translating content for IOS, Android and Apple watch applications, customer success team content and release notes

Sr.QA Engineer at Money Media (Financial Times) 02/2014 – 03/2016

● Performed ISA, Functional, Integration, Regression, Validation, Verification, Security, Performance, UI testing of the websites on multiple publications and bolt-ons (front and back end, CMS, DB, Lyris, Griffin) on Chrome, Firefox, Safari, IE

● Tested Financial documentation/ applications supporting financial investments

● Tested Advertisement rendering and placement on websites and Mobile Applications

● Led QA process and testing of the Mobile Applications for iPad project – six Applications

(received award)

● Performed testing of the mobile products on iPod/ iPhone 4, 5, 6, 6 plus

● Designed test plans and writing test cases against business requirements mapping test cases using Zephir

● Created multiple knowledge transfer documents in Confluence

● Took a part in building and maintenance of the Automation Framework (Eclipse, Selenium/Webdriver, Python)

● Wrote and ran scripts on local and Jenkins, detected and fixed errors, used Git for version control

● Worked close with developers, business and system teams, participated in release, planned, estimated, took a part in post release meetings

● Refreshed DBs, ran Cron jobs and deployed code to QA environments

● Performed forward and backward compatibility testing on CMS client/ code release

● Prepared and uploaded test data

● Supported all code releases and performed post release manual and automation tests on websites, CMS and Mobile Apps

Sr.QA Engineer/ QA Associate at Business Insider 10/2010 – 01/2014

● Led QA process (all projects) for the website, mobile site and mobile application

● Performed ISA, Functional, Security, Integration, Regression, Validation, Performance, UI, User Acceptance testing of the website (front and back end, CMS) on Firefox, Chrome, Safari, IE. Mobile Website and Mobile Application on iPhone, iPad, Android. Running Selenium tests

● Tested Ads rendering, placement and performance

● Tested implementation and functionality of the various widgets

● Reported issues via bug tracking systems such as Jira and Lighthouse, working with development team and product managers to prioritize and resolve issues

● Designed test plans and test cases

● Constantly worked with production, development, advertisement and design teams testing Agile projects

● Participated in the tech and production meetings

● Deployed code to QA environments

● Wrote and ran Selenium test scripts

Sr.QA Engineer at Verizon Wireless: 10/2009 – 04/2011

● As a lead QA team member worked on the Visual Voice mail and My Verizon Mobile Applications on various Mobile platforms - RIM, Android, Windows Mobile, BREW, Apple

● Took a part in multiple Enterprise Releases and launching of the 4G LTE Network

● Worked on Verizon Wireless website

● Created and edited test plans and test cases

● Performed ISA, Functional, Security, Integration, Regression, Validation, Performance, GUI, User Acceptance Testing of the Mobile Applications on RIM, Android, Windows Mobile platforms

● RIM - Performed stability tests using Firmware Upgrade/ Downgrade scenarios (with/ without BES)

● Performed server side testing

● Took a lead part in designing Server Side Master Test Plan

● Worked with development teams in Agile Development projects

● Took a part in the test results reports discussions, strategy, planning, scheduling, check point meetings

● Reported issues using Jira, QC tracking systems

QA Engineer at Vindigo - 09/2004 - 09/2008

● Analyzed business requirements and functional specifications

● Developed and executed detailed test plan and test cases for Vindigo applications

● Designed and implemented all types of black box tests (functional, GUI, security,

● performance, validation, regression, out of service etc.) to assure correct operation

● Designed, implemented, and executed tests for new features

● Tested new products across all supported carriers

● Performed backfilling testing of the multiple applications

● Reported defects, and verified defect fixes on assigned projects

● Worked closely with engineering while investigating potential bugs

● Worked closely with product management to improve quality of the apps on early stages SDC

● Responsible for performing post-push testing

● Mentored junior members, gave technical advice and direction, provided hands-on management

EDUCATION:

UKRAINE, STATE UNIVERSITY

B.S. in COMPUTER SCIENCE

REFERENCES: Will be furnished by request



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