Data Entry Customer Service
Resume:
Ryan Henderson
Easley, SC *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Communication Shift Supervisor
Greenville Police Department - Greenville, SC
July 2003 to Present
Supervise 6 to 7 employees during 12 hour shifts. Answers and processes 911 and non-emergency calls from the public. Processes calls from officers, other departments, and agencies. Dispatches Police, Fire, and Forensic field response units to calls for service. Performs the duties and functions for the SLED/ FBI National Crime Information Center (NCIC) computer access. Monitors the weather and emergency alerts to notify Commanders, key leaders of the City, and citizens of hazards or emergency conditions as needed. Effectively responds to and deescalates telephone calls from distraught callers. Successfully completes training to enter police, fire, animal control, and forensic calls for service into the Computer Aided Dispatch system. Forwards calls to appropriate agencies if the situation is not handled by this jurisdiction. Notifies external support agencies as needed to facilitate needs of the public and first responders. Dispatches the appropriate number of officers to calls for services and maintain an accurate and up-to-date record of officer's activities and actions. Successfully completes the FBI NCIC training course and performs the duties and functions for the SLED/FBI National Crime Information Center (NCIC) computer access. Enters wanted persons, stolen vehicles, missing person, and stolen tags to the NCIC national databases. Completes administrative tasks related to NCIC functions (i.e., detainer paperwork). Manages multiple administrative duties, including Community Care calls, towed vehicle entry, towed vehicle NCIC checks, and key holder data entry into the CAD for local businesses and residences. Completes necessary paperwork, logs, scans, and e-mails. Monitors the Community Care notices to respond appropriately. Complete monthly reports to ensure employees are keeping up with the national standard of having 911 calls answered within the first 4 seconds of the call. Loan Officer/Collections
Carolina Foothills Federal Credit Union - Greenville, SC May 1998 to October 2001
Processed members applications for personal loans, credit cards, auto loans or mortgages. Opened new accounts for new members. Assisted tellers during lunch breaks. Took payments, made deposits & withdrawals for members. Also kept up with the collection of delinquent accounts, by sending letters or making phone calls. Helping members with payment arrangements on delinquent accounts. Education
High school diploma or GED in General
Greenville High School - Greenville, SC
August 1991 to June 1995
Skills
• Assistant Manager Experience
• Cash Handling
• Management
• Shift Management
• Supervising Experience
• Telecommunication
• Computer Networking
• Loan Officer Experience
• Databases
• Credit Analysis
• Banking
• Technical Support
• Help Desk
• Microsoft Excel
• Data entry
• Microsoft Word
• Microsoft Outlook
• Leadership
• CCTV
• Customer service
• Microsoft Office
Certifications and Licenses
Communication Specialist Certification from the South Carolina Criminal Justice Academy
Present
Assessments
Supervisory Skills: Motivating & Assessing Employees — Proficient September 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Work Motivation — Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Proficient
Customer Focus & Orientation — Proficient
September 2020
Responding to customer situations with sensitivity Full results: Proficient
Customer Service Fit — Proficient
October 2020
Measures the traits that are important for success for customer service roles Full results: Proficient
Work Style: Conscientiousness — Expert
October 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Attention to Detail — Proficient
October 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient December 2020
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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