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Customer Service Operations Specialist

Location:
Orangevale, CA
Salary:
$60,000 per year
Posted:
January 30, 2023

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Resume:

COLTON LOBDELL

**** ********** *****, ********** ** 95662 · adu016@r.postjobfree.com · 916-***-****

LinkedIn: https://www.linkedin.com/in/colton-lobdell · GitHub: https://github.com/clobdell02 Education:

University of Oregon College of Arts & Sciences, Bachelor of Science – June 2022 Major: Computer & information Science

• Studied basic computer programming and abstract concepts to be applied to all programming languages

• Gained knowledge of internal design and functionality of computer components

• Researched and practiced fundamental concepts necessary for designing, using, and implementing various database systems

• Studied the concepts of cyber security, through encryptions and decryptions

• Explored the fundamental concepts and issues surrounding web-based software

• Expanded understanding of how to approach operating system topics such as networks and parallel computing

• Learned the basics of designing, training, and implementing Artificial Intelligence

• Practiced software development using Python 3, C++, C#, Git version control, Unity, and Android Studio

• Built, tested, and released “Aegis” a 3rd person action game

• Designed and developed “Pantry” a mobile app designed for Android

• Learned how to create, revise and follow technical documentations

• Gained experience working with virtual machines utilizing Linux and MacOS operating systems Minor: Business Administration

• Studied basic business administration and accounting

• Expanded knowledge of micro and macro economics

• Gained knowledge of value through people

• Researched how to create value for costumers

• Explored the concepts of value through capital

Skills:

Computer Architecture & Programming Languages · Object Oriented Programming · Statistical Analysis · Application Design · Software Debugging · Software Testing Methodologies · Hardware & Software Support · Application Deployment · Self-Motivation · Teamwork · Time Management · Organization · Accountability Industry Skills:

Python3 · C · C++ · C# · Kotlin · Command Line Git · Unity · Android Studio · Visual Studio Code · GitHub · Agile Development Methodologies · Microsoft Office · Constructed custom PC’s Professional Experience:

Operations Manager, University of Oregon PE & Recreation, Sept 2021 – June 2022

• Managed and oversaw events in all facilities managed by the Student Recreation Center

• Acted as the primary respondent for technical issues with systems

• Oversaw daily tasks of five to ten indirect reports

• Primary contact for discussions between professional and the student staff

• Understood, educated, and applied policies for both employees and patrons

• Initial responder to health and safety needs for staff and patrons Intramurals Supervisor, University of Oregon PE & Recreation, Sept 2019 – June 2022

• Attended and lead all required meetings and clinics related to intramural sports

• Aided in the hiring of student officials through an extensive rubric and evaluation process

• Evaluated and critiqued intramural sports officials

• Coordinated emergency procedures while ensuring the safety of all participants

• Enforced policies and procedures and completed all related nightly reports and documents Operations Specialist, University of Oregon PE & Recreation, Sept 2020 – Sept 2021

• Assisted Operation Managers in overseeing daily operations of SRC facilities

• Maintained policies in fair, prudent and professional manner

• Oversaw systems responsible for sales and admittance into facilities Operations Attendant, University of Oregon PE & Recreation, Sept 2019 – Sept 2020

• Enforced SRC policies and etiquette within the weight room

• Responded to patron and staff issues with high end customer service

• Maintained a sanitary facility while recording statistical data on facility area usage Duck Trails Camp Counselor, University of Oregon PE & Recreation, May 2019 – Aug 2019

• Assumed responsibility for safety of campers and risk management of group

• Applied appropriate safety regulations and emergency procedures, and behavior-management techniques

• Created, lead, and participated in all camp games and activities

• Communicated regularly with co-counselors, campers, parents, and supervisors Intramural Official, University of Oregon PE & Recreation, Oct 2018 – Jun 2019

• Officiated intramural sports offered through the University's Rec Center

• Maintained working knowledge of all intramural programs and policies Resident Assistant, University of Oregon Housing, Sept 2017 – Jun 2018

• Oversaw the third floor of a student housing building

• Collaborated with a staff of sixteen people to ensure the safety of the building



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