Customer Service Specialist
Resume:
Olivia Hamner
Norwalk, IA ***11
Email: ***********@*****.***
Seeking full time employment with skills that include working with Word and Outlook. I do have some experience with excel and I have experience with answering phone calls and working in a fast-paced work environment. I currently type on average 40 WPM. I can multi-task several duties with a positive work attitude. I have excellent customer service skills, as I enjoy helping others. I am a self-starter and able to learn new duties/tasks quickly.
EXPERIENCE
October 2022 – Present Yellow Corporation Urbandale
Customer service Specialist
General Function – Answer incoming calls with customers who are wanting to schedule a pickup for the freight, track the shipment, and provide them with a rate quote.
Schedule pickups for customer’s freight.
Track their shipments.
Calculate a rate quote for shipping their freight.
Collect payments.
Make corrections on shipments.
Provide excellent customer service by answering their phone calls.
February 11, 2022 – September 2022 Hy-Vee West Des Moines, Iowa
Health Market Manager
General Function - Set the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
Coordinate the delivery of the most innovative and best quality products at a competitive retail price.
Maintain a positive attitude and create an atmosphere of friendliness and fun through flexibility and team work.
Smile and greet customers in a friendly manner whether the encounter takes place in my department or elsewhere in the store.
Make an effort to learn customers names and to address them by name whenever possible.
Escorting customers to the products they’re looking for.
Unload new products and stock them on the shelf.
Answer the telephone promptly when called upon, and provide friendly, helpful service to customers who call including taking customers special orders.
Recruits, hires, trains, supervises, disciplines, and evaluates all departments employees.
Determine department goals and how we will successfully reach them.
Asist in other areas of the store as needed.
Complete employee performance reviews.
Attend and participate in meetings.
September 16, 2021 – February 10, 2022 Hy-Vee West Des Moines, Iowa
Aisle Online Manager
General Function – Assist in managing overall daily center operations and directs labor. Responsible for maintaining equipment and the cleanliness of the facility.
Answer the telephone promptly when called upon and provides friendly, helpful service to customers who call including taking customers’ orders.
Provide prompt efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important person.
Smiles and greets employees in a friendly manner, whether the encounter takes place in the employees designated department or elsewhere in the store.
Assist in customer relations and handles customer complaints as needed.
Organize and plan labor usage for efficiency and cost control.
Maintains in-house quality control including cleaning, handling of equipment and merchandise.
Communicates with supervisors regarding labor needs, receiving, storage, rotations and delivery issues.
Responds to questions and issues from employees and customers.
Complete employee performance reviews.
Attend and participate in meetings.
EDUCATION
Winterset Community School District, May 2020, Diploma
Des Moines Area Community College-Ankeny Campus
Contact this candidate