Administrative Assistant Customer Service
Resume:
Jennifer Young
**********@*****.***
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experience
Montgomery Cosiac Greilich LLP
Receptionist/Administrative Assistant - Plano, TX 06/2020 - 06/2022
Greeted incoming visitors and customers professionally provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing and filing documents.
Scheduled and confirmed appointments and meetings for senior management team.
T.G.I Fridays
Bar Manager - DFW AIRPORT TERMINAL E 09/2013 - 06/2020
Closed out cash register and prepared cashier report at close of business.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Maximized customer service by training staff, overseeing operations and resolving issues.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
Continually updated a leadership resume and honed skills by participating in various management trainings
Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Snuffers
Server and Bartender - Southlake, TX 02/2007 - 07/2013
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Kept register accurate through correct billing, payment processing and cash management practices.
Increased sales significantly by upselling higher-end products to customers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
Skills
Customer service, Restaurant experience, Computer literacy, Food service, Communication skills, Guest services,
Microsoft excel, Time management, Microsoft word, Leadership
Education
Associates of Arts
Tarrant County College Fort Worth, TX 07/2007
GPA 4.0
Contact this candidate