Delivery Driver Customer Service

Location:

Posted:

December 11, 2022

Erico Marte

PROFESSIONAL EXPERIENCE

TECHNICIAN May 2015 present

Spectrum cable (former time warner cable)

· Perform basic installations, disconnects, reconnects, service upgrades and downgrades, and

·relocates for residential single family, multi-family and/or multi-dwelling units

·Trouble shoot subscribers drop from television set to tap to pert and correct all problems

·Perform quality control inspections on contractor and in house installations

· Maintain tools and equipment and perform routine inspections on company vehicles

· Educate customers on proper use of services and equipment, including channel lineups, and how to access online help

·Escalate unresolved customer issues to supervisor

· Maintain accurate records including time worked, daily logs, gas sheets as required; properly

·record all required information on data devices and/or work orders

· Conform to quality, security and safety control guidelines

FIELD TECHNICIAN Nov. 2012 – May 2015

Metropolitan Cable Woodside, NY

· Ensure customer service satisfaction by responding to technical support tickets that are generated

·from the Technical Operations Center

· Repair faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment

· Assemble and install communication equipment such as data and telephone communication lines,

·wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks

TECHNICIAN Jul. 2005 – Oct. 2012

Midtown Express Maspeth, NY

· Set sales goals and executed strategies through detailed action plan, and formulated procedures that enhanced work place efficiency

· Responsible for the maintenance repair of circuits and components of malfunctioning telecommunications equipment

·Serviced and modified equipment to enhance performance to meet customers’ requests

EDUCATION

·B.A. /Electrical Engineering Jan. 1998

·Utesa Santiago, Dominican Republic

·High School Diploma Sep. 1994

·Quisqueya Santiago, Dominican Republic

·SKILLS

· Bilingual in Spanish

· Proficient use of MS Excel, MS PowerPoint, MS Word, Word Perfect, MS Outlook, Club Runner and Internet Research

·Efficient knowledge in electricity and building maintenance