Information Manager Office
Resume:
Erica Jemison
Yonkers, New York 10701
************@*****.***
SUMMARY OF QUALIFICATIONS
• Project Management Skills such as planning, organizing, staffing, monitoring, controlling, and reporting
• General Management Skills consisting of leading, communicating, negotiating, and influencing
• Confident decision maker, with proven capabilities in handling simultaneous tasks and assignments
• Dedicated professional with strong leadership, motivational and teambuilding skills
• Thrived in both a team and independent work environment
• Progressive in diversity, equity, and inclusion
SKILLS OF SUMMARY
• Project Manager • Problem-Solving Skills • Basic Medical Terminology
• Staff Development • EPIC, IDX, and SalesForce • Remote Environment
• Time Management Skills • Operations Oversite • Employee Empowerment
• Effective Communication • MS Word, Excel, TEAMS, and PowerPoint
• Cloud Computing Services-
Amazon Web Services
PROFESSIONAL SKILLS
Team Supervisor (100% remote)
• Responsible for the delegation of 24 Contact Tracers and Case Investigators
• Positive track record when acclimating new staff to the team or group
• Implemented effective solutions for group communication while covering various teams
• Coordinate team schedule, coverage, and approved weekly hours for payroll
• Successfully communicated new guidelines to streamline workflows
• Tracked quality assurance performance quarterly to ensure goals were on target with the initiative
• Scheduled weekly team meetings to discuss any issues or concerns
• Overseeing special projects to decrease the backlogs in counties with high Covid percentages Billing and Coding Liaison
• Collected outstanding patient balances to apply to their accounts
• Submitted additional payable diagnostic codes to insurance for review
• Acquired insurance authorizations for 95% of procedures
• Scheduled all vascular patient procedures requiring authorizations
• Ordered medication for Sclero Therapy and Endovascular Laser Treatment procedures
• Ensured patient data was accurately entered into EPIC (demographic and insurance information)
• Overturned 90% of claims denied
Operations Director (75% remote / 25% field work)
• Managed document release services throughout the Northeast
• Supervised 38 employees in various locations
• Communicated with stakeholders on the pros and cons of a project
• Trained all staff and clients on multiple computer systems
• Streamlined and improved workforce processes
• Achieved monthly projects (ex: budget, revenue, retention, and sales spreadsheet)
• Effectively started and completed new projects to increase revenue Office Manager / Health Information Manager
• Responsible for six full-time health information employees
• Successfully managed medical records during an organization closer
• Expediting medical records request using appropriate HIPAA regulations
• Supervised eight administrative and 10 clinical staff in multi-specialty office
• Finalized weekly timesheets for payroll
• Reconciled daily bank deposits
• Efficiently packaged immigration paperwork after physical examinations
• Positive interactions with patient’s, insurance companies, medical facilities, attorneys, social security administration, and third-party requests seeking medical records EXPERIENCE
• Staffing Solutions (Remote) -NYS Contact Tracing & Case Investigation - Team Supervisor 2020-2022
• Columbia Doctors/Vascular Surgery & Endovascular Interventions – Billing & Coding Liaison 2012-2020
• HealthPort – Operations Director (Northeast Region) 2006-2009
• DOCS Continuum / Beth Israel Hospital – Office Manager / Health Information Manager 1998-2006 EDUCATION
• South University Online – Master’s Degree: Healthcare 2016-2017
• South University Online – Bachelor’s Degree: Business 2009-2014 CERTIFICATIONS
• Initiating and Planning Projects 7/2022
• Covid-19 Contact Tracing 6/2020
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