Front Desk Service Representative

Professional Summary

Skills

Work History

JONITA REEVES

Grand Prairie, TX 75051 612-***-**** *********@*****.*** Professional Customer service Representative with twenty five years of experience in addressing and resolving complex customer Inquiries passionate about building strong customer relationships driving brand. loyalty,and increasing customer engagement Managing Reception

Performance Tracking and Evaluations

Managing Employee Relations

Strategic Planning

Sep 2017 - Aug 2020

Fort Worth, TX

Manager

T'S Furniture

Marketing and Running Sales department, handing assignments to co-workers, Monitoring and Managing all Operations in the department.

Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation. Maximized performance by monitoring daily activities and mentoring team members. Established and updated work schedules to account for changing staff levels and expected workloads.

Delivered feedback to decision-makers regarding employee performance and training needs. Jul 2012 - Oct 2016

Fort Worth, TX

Front Desk Clerk

L.A Fitness

Sales department- in and outbound calls, helping customers with their accounts and starting accounts.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Collected room deposits, fees and payments.

Welcomed each new arrival pleasantly and confirmed reservations and identification. Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Liaised with housekeeping and maintenance staff to address requests and complaints made Education

by guests.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

May 2007 - Jun 2010

Minneapolis, MN

Owner/Operator

Avon

Marketing department helping with products sales in monthly catalog, preparing services to help sales representatives to target the customers with use of an advertising. Consulted with customers to assess needs and propose optimal solutions. Managed day-to-day business operations.

Reconciled daily sales, returns and financial reports in QuickBooks. Devised processes to boost long-term business success and increase profit levels. Expected in Oct 2024

On-line

Associate of Arts: IT

Coursera College

1997

Minnesota Community College

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