Monica Swift Manning

Customer Support Specialist

St. Louis, MO 63115

adtzv4@r.postjobfree.com

314-***-****

1.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Hair Stylist

INDEPENDENT PROFESSIONAL HAIR STYLST - St. Louis, MO September 2010 to Present

Perform a broad range of beauty services, from cutting hair to performing scalp treatments.

• Shampooing

• Cutting, and styling hair

• Hair treatments

• Deep conditioning

• Permanents

• Hair coloring

• weaving

Administrative Assistant

Merit Home Health Care - St. Louis, MO

November 2020 to January 2021

I provide administrative support such as switchboard answering service. Making inbound and outbound calls. I perform faxing, printing, and typing of several documents as needed. I manage employees and personal client files.

Customer Service Representative

Westaff - St. Louis, MO

December 2019 to September 2020

Assistance in the employee service center in business service center credentialing and authenticating colors to assist with accessing specific information managed inbound and outbound calls effectively and deliver a high level of customer support with emphasis on quality assist Carly customers and vendors related to multiple compliant services accessible with in the work number review documents such as tax forms pay accounts pay stubs and verification of income verify employment for various purposes such as immigration commercial social service and governmental CHILD CARE WORKER

CHILDERNS CHOICE ACADEMY

August 2019 to December 2019

• Infant preschool and school age child supervision

• Planning and implementation of age appropriate monthly lesson plans

• Parent interaction

• Classroom management and General cleaning of workspace

• Other duties as assigned

Personal Care Assistant

HOME HEALTH AID, CARE 4 LIFE LLC - St. Louis, MO

April 2016 to June 2019

• Provided Client directed services

• Meal Preparation

• General cleaning

• Task Handling

• Errands as necessary

• Transportation to/From Medical appointments

CUSTOMER SERVICE REP

ACCESS 2 CARE

April 2008 to September 2010

• Inbound/outbound calling in a professional manner, while keeping and improving customer relations

• Scheduling of non-emergent medical and ambulance transportation

• Review and monitor assigned accounts and all applicable reports.

• Data Entry, and account Management

• Type 35 wpm

• General office procedures i.e. Fax, coping, scanning etc. Education

EARLY CHILDHOOD EDUCATION

FLORISSANT VALLEY COMMUNITY COLLEGE

June 2012 to August 2013

Oral Communication

FOREST PARK COMMUNITY COLLEGE

August 2011 to 2012

Diploma

MEHLVILLE SENIOR HIGH SCHOOL

Skills

• Excel

• Microsoft office

• Outlook

• Word

• 35 wpm

• General office

• Strong communication skills

• Cpr

• Classroom Management

• Hair Styling

• Teaching

• Childcare

• Curriculum Development

• Social Listening

• Cold Calling

• Early Childhood Education

• Microsoft Office (4 years)

• Microsoft Excel

• Customer service

• Time management

• Toddler Care

• Administrative Experience

• Public Relations

Certifications and Licenses

First Aid Certification

CPR Certification

Professional Communication Skills

Present

Managing Through Stress

Present

Assessments

Sales: Influence & Negotiation — Familiar

November 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• Strong Communication Skills

• Attention to Detail

• Certified in CPR

• Adult &Pediatric CPR & AED

• Microsoft office Suites; Outlook, Word, Excel etc.

• Knowledge of general office practice, policies and procedures

• Type 35 wpm

Contact this candidate