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Customer Support Service

Location:
Al Dafna, Qatar
Salary:
9000 QAR
Posted:
December 11, 2022

Contact this candidate

Resume:

KAMRAN BASHIR Curriculum Vitae

Phone: +*** (*****098), + 92 (0-345-******* https://www.linkedin.com/in/engrkbkhan E-mail: adtztz@r.postjobfree.com Skype ID : kbkhan_90 Home Address : Doha, State of Qatar.

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PERSONAL INFORMATION:

D.O.B: 16 Feb 1990

Passport No. Pakistan: CX3848791

ID Qatar: Valid & Transferable

Driver License: Qatar Valid LTV

PROFESSIONAL SNAPSHOT:

Registered Engineer with over 08 years’ extensive experience ELV, Electrical and Instrumentation Engineering included with upstream Onshore oil and gas, Airport Maintenance and Infrastructure Construction Activities.

LATEST EMPLOYMENT:

Position Title: Shift Engineer (O&M)

Company: LYSYS Technology Integration

Project: Perimeter Intrusion Detection System HIA

Duration: JUN 2021 – up to Oct 2022

MAJOR RESPONSIBILITIES:

Responsible for Repair and Maintenance of PIDS, Physical barrier system, CCTV and Ground/Marine Radar.

Responsible for the preparation and submission of technical reports.

Prepares concept/preliminary designs and specifications for the systems under his responsibility (Basis of Design, drawings, interface/integration requirements etc.)

Act as the specialist system technical liaison with the Contractors’/Subcontractors teams, this position is based at the site offices with visits to the job site location to support the role and tasks also support other disciplines of the project in various project office locations.

Develop professional relationships with the client by demonstrating and understanding of their business and their Technolgy requirments for achieving reliable, timely and high-quality delivery.

Monitor System performance and ensure system availability and reliability.

Liaise with vendors and other parties for problem resolution.

Performs troubleshooting of hardware, tools and applications problems, and monitoring systems, and provides support to end users by effectively working incidents. LATEST EMPLOYMENT:

Position Title: ELV Engineer

Company: Consolidated Contractors Company.

Project: Water Mega Reservoir WMR JV Project

Duration: JAN 2019 – up to May 2021

KAMRAN BASHIR Curriculum Vitae

Phone: +974 (33284098), + 92 (0-345-******* https://www.linkedin.com/in/engrkbkhan E-mail: adtztz@r.postjobfree.com Skype ID : kbkhan_90 Home Address : Doha, State of Qatar.

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MAJOR RESPONSIBILITIES:

ICT and ITS system design review, Testing, commissioning & integration of systems such as Converged network solutions (Voice, Data & video), Security management systems CCTV Access control, Radar Camera Intrusion detection, Intercom, Gate barrier, Parking management system, digital signage, Fire alarm & voice evacuation system.

Coordination with Siemens BMS Team and Installation & Termination Fiber Optics Cables for SCADA and DCS panels and DDC panel for BMS integration to link the new system.

LV panel installation, LV/HV cable laying, jointing, glanding and termination lightning protection, earth grid works and feeder pillars for street lighting poles.

Instrumentation, electrical & telecom related construction, maintenance and commissioning activities, installation, loop checking, testing, pre-commissioning and commissioning of all types of field instruments (Flow, level, pressure & temperature) for Kaharaama Water Reservoirs Projects industries.

Take appropriate corrective action or escalation in the event of service related incident and outage Solid understanding of Cable Management Techniques.

Preparing and Making the DB schedule for Cables, Red line Mark up for Drawings and Ferrulling for Cable as per Kaharaama approved philosophy.

Responsible for testing, commissioning, operations and maintenance of ELV Systems.

Guest room management system, Destination oriented allocation system, Smart home & Video intercom system, DCIM, RFID based location-tracking system, AV etc.

Measuring & monitoring instrument calibration and Cable laying/Cable tray installation Strapping Equipment installation inspections and Supports onsite project execution make decisions to support projects and acts as technical Witness the Commissioning activities of various system. PREVIOUSE EMPLOYMENT:

Position Title: Telecommunication Engineer

Industry: Saudi Telecom Company.

Project: O&M STC-S Advance.

Duration: Jen 2015 – To DEC 2018.

MAJOR RESPONSIBILITIES:

Manage independently OSP cable laying, termination, jointing and link qualification work possessing excellent knowledge of latest machines, equipment’s and tools used for it.

Quality-oriented working style along with the ability to work both as part of a team and independently.

Perform routers and LAN technologies testing (FTTH, VOIP, IPTV, WiFi, ADSL, VDSL etc.)

Collaborate with other technical resources to identify testing and test setup requirements and understand existing systems.

Use ARGUS-165 for testing of ADSL, VDSL, IPTV & SHDSL (Special Circuit) All Banks, Schools, Colleges, Universities, Police Station, Traffic Police. MOI and all Ministries of KSA.

Configure and maintains test environment for the integration of CPE's/Modems/Routers.

Work with project stakeholders to monitor, troubleshooting, and get the issues resolved. KAMRAN BASHIR Curriculum Vitae

Phone: +974 (33284098), + 92 (0-345-******* https://www.linkedin.com/in/engrkbkhan E-mail: adtztz@r.postjobfree.com Skype ID : kbkhan_90 Home Address : Doha, State of Qatar.

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Participate in technical and project meetings and provide formal reports/plans to management.

Develop test plans and align with project timelines.

Engage with hardware and software vendors for issues resolution.

Create and maintain test and configuration related documentation for new and existing setups Coordinating with the customer concerns for the activities completion & reporting.

Manage fiber optics/Copper faults and troubleshooting and make recommendation for future improvement and develop best practices.

Responsible for inspection, quality assurance (QA) and quantity control (QC) of Telecom works, material received and to be delivered at sites.

Full Command on all types of copper Cables localizing by JDSU, Bicotest & Cable Locator.

Troubleshoot Daily STC Tickets (Cable & Maintenance Department), Perform routine inspection of OSP networks.

Maintain safety and security of OSP facility making daily report using MS-Excel and submit it to STC.

PREVIOUS EMPLOYMENT:

Position Title: CPE Engineer

Industry: Engineering, Telecom/Fiber Optics

Department: Multimedia & Broad Band

Duration: Dec 2010 – DEC 2014.

MAJOR RESPONSIBILITIES:

Network monitoring of PTCL Network.

Installation, Configuration or troubleshooting LAN, WAN and MAN.

Installation all kind of Broadband Routers (ADSL Routers).

Worked virtually on DSLAM.

Fiber Optic Cables & Systems SDH, PDH, STMs line transmission Systems. Like MSAG, ONU, OSN and MPLS testing.

Fully Command on fibers & Copper testing meters.

Configuring & troubleshooting all kinds of Broadband Routers

Full command on all type of Wi-Fi Routers, Access Points and Creation.

Implementation of Wireless Networks, VOIP, UHF/VHF Radio frequency.

Installation, Configuration and Troubleshooting of IPTV (smart TV).

MDF (Main Distribution Frame) Patching.

Working on MDF for New and Closing the IN-OUT jumpers and PABX installations.

Making daily report using MS-Excel.

Manage Broadband faults and troubleshooting, and make recommendation for future improvement and develop best practices.

Assist the manager in competitor analysis & evaluation of customer service requirements.

Provide customer support as may be required in certain cases. KAMRAN BASHIR Curriculum Vitae

Phone: +974 (33284098), + 92 (0-345-******* https://www.linkedin.com/in/engrkbkhan E-mail: adtztz@r.postjobfree.com Skype ID : kbkhan_90 Home Address : Doha, State of Qatar.

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QUALIFICATION:

S/No Certificate Program Session Year Board / University 1 DAE Electronics Technology 2006-2009 BTE Peshawar Pakistan. 2 B. Tech Electronics & Telecom 20210-2014 Sarhad University TRAININGS:

“Access Networks” Training RTTS Building Peshawar. Date Attended: May 2012 (16 hours)

“Basic CPE Installation & Maintenance” Training in RTTS Building Peshawar. April 2011 (24 hours)

“Service Quality provisioning” Training in RTTS Building Peshawar. April 2011 (24 hours)

“CISCO Certified Network Associate” Trainings in Bright Future Institute of Technology (45 Days) COMPUTER SKILLS:

Office Automation Software: In-depth knowledge of operating Microsoft Office Professional Packages Platforms : Proficient in Windows 10

Other : Knowledge of Internet, Basic Hardware and computer Networks. SKILLS:

Trouble shooting, Complex problem solving, Operation analysis.

Monitoring, judgment & decision-making.

Management of personnel, financial & material resources.

Strong communication, presentation and inter-personal skills.

Relationship, Negotiations & analytical skills.

Excellent people/Team management.

LANGUAGES:

Speaking Reading Writing Understanding

English Very Good Excellent Good.

Arabi Excellent Good Good

Urdu Excellent Good Excellent.



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