Data Entry Customer Service

CHRISTINA JENSEN

***** ****** **** *** *** Winter Garden, FL 34787 · 848-***-****

**************@*****.***

I am a quick learner and very hands on, organized and goal oriented. I like to learn new things and be able to help others achieve their goals. My objective is to be able to help provide for my family and save for our future.

EXPERIENCE

JUNE 2021 – PRESENT

RETAIL/CUSTOMER SERVICE, WALT DISNEY CO.

Interact and engage with guests to answer inquiries and resolve issues to create an outstanding customer experience.

Cooperated with coworkers to perform daily merchandising operations.

Educated guests on products and helped with shipping of product to their home.

Effectively helped to prepare the shop by maintaining and stocking merchandise.

Auditing of stockroom.

Assist in meeting daily financial goals.

Work with all forms and of payment, process exchanges and returns.

Provide demonstrations of product to improve overall sales.

JUNE 2020 – MAY 2021

COVID 19 CONTACT TRACER, MAXIMUS

Conducted outbound calls to close contacts to a confirmed Covid 19 case.

Provided health advise and quarantine instructions to all contacts, including but not limited to maintaining social distancing and proper sanitation and mask wearing procedures.

Advised of website to go to for testing and support.

Collect and record information to enter on to Excel spreadsheet

Listened to and maintained strong rapport with contacts.

Assisted supervisors with training of new contact tracers.

OCTOBER 2005 – MAY 2019

CORRESPONDENCE REPRESENTATIVE/CLAIMS PROCESSOR, HORIZON BCBSNJ

Processing inpatient and professional claims for out of state providers.

Verifying information on all claims to ensure there is no missing information.

Perform claim adjustments, entering claims information, ICD-9/10 codes.

Answering plan and provider inquiries and appeals regarding eligibility, covered benefits and approval status issues.

Enter and verify claims and correct claim errors.

Check for authorizations.

Answer phones from out of state BCBS plan who are checking on claim status, providing them with check totals and EOB’s.

Prepare and send appeal responses to providers.

EDUCATION

JUNE 1997

HIGH SCHOOL DIPLOMA, Old Bridge HS

3.54 GPA

SKILLS

Strong customer service

Data entry

Organization/attention to detail

Supervisory/training

Inventory/Audit

ACTIVITIES

Have a passion for helping and leading others. I have volunteered at my local church assisting in the children’s department and the café. I have also been a supervisor in fast food, and retail where I have helped train and instruct employees.

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