Service Representative Assistant Manager
Resume:
Carmen Gonzalez
Manhattan, New York *****
*************@*****.***
Assistant Manager/Entry Level Administrative
10+ years experience as an assistant manager and customer service representative.
EXPERIENCE
Aramark
September 2018- September 2020
Cashier
Handled credit card transactions. Assisted in other areas at the community diner
Dean and Deluca September 2013 - April 2018
Barista/Prep/Supervisor
Assisted with opening and closing the cafe.
Assisted with food preparation
Served hot and cold expresso beverages
Clearview Cinemas October 2001 - December 2012
Assistant Manager
•Maintained staff hours by creating a staff schedule in accordance with the allotted budget.
•Managed money by clearing registers and preparing deposit bags for armored car pick-up.
•Completed related paperwork: voids and refunds, passes, log vender invoices, payroll forms, closing out the day forms, and attaching related reports.
•Trained and performed projectionist duties for both 35 millimeter film and digital.
•Customer Service / Customer Relations:
-Complaints: Issued refunds for dissatisfied customers. Generated replacement tickets when the quality of viewing was disrupted. Complaints were always dealt with in such a way as to emphasizing the company motto--Creating the Escape.
-Special request: Provided hearing devices for the hearing impaired. Ensured elevators were fully operational for patrons requiring wheelchair access. Provided accommodations for customers participating in promotional sales. Coordinated events related to movie premieres for guests and celebrities. Fulfilled special requests whenever possible.
Radio City Music Hall November 1999 - January 2001
Usher - Seasonal
•Greeted guests as they entered auditorium and provided any assistance possible to ensure a pleasurable viewing experience.
EDUCATION
Hunter College June 1987 - January 1990
SKILLS
•Fluent Spanish• General office duties: phones, filing, fax
•Licensed Fire Guard• Licensed in Food Protection
Contact this candidate