Customer Service Crew Member

JORGE R. DEANQUIN San Francisco, CA

914-***-**** • *******@***.***

Objective

Performance-driven professional with a proven track record in hospitality, delivering the highest possible level of customer service/support to people of all ages, cultures and backgrounds, seeking to transition to a customer service role within the airline industry.

Experience

Uber – New York, NY/Miami, FL/Los Angeles, San Francisco, CA 2014 – Present A transportation platform offering services for riders, eaters, and restaurants Driver

Communicate (in English and Spanish) with passengers (averaging 20 per shift) transporting them to/from their destinations; provide a friendly, clean, safe, convenient, and punctual experience while maintaining optimal customer satisfaction – recognized for maintaining 5 star customer satisfaction rating

Assist with loading and unloading rider’s belongings to/from vehicle; determine and take shortest/fastest routes using GPS navigational directions; calculate accurate fares/collect fees; execute required administrative tasks

Ability to address/resolve rider complaints and remain calm in stressful situations

Flexible with schedule adjustments to meet weekly quota - consistently meeting quota, in turn earning weekly performance bonuses

Maintain vehicle daily to ensure clean/sanitary condition, working order, and appearance; adhere to COVID-19 practices/safety measures

Yellow Cab – New York, NY 2008 – 2014

Providing excellent transportation services

Taxi Driver

Communicated (in English and Spanish) with passengers (averaged 25 per shift) transporting them to/from their destinations; provided a pleasant, clean, safe, and convenient experience while ensuring maximum customer satisfaction

Assisted with loading/unloading rider’s belongings to/from vehicle; identified/took shortest and fastest routes using maps and GPS navigational directions; collected recorded taximeter fees

Demonstrated ability to address/resolve rider complaints and remain calm in stressful situations

Answered dispatch calls and referrals; flexible scheduling availability (weekends/evenings) and at very short notice; completed daily paperwork and trip logs

Preformed daily vehicle inspections prior to shifts; maintained cab in clean/sanitary, working condition Education

Management Training / Dale Carnegie / Argentina

Hospitality / Institute ISH / Argentina

Languages

Spanish: Fluent (reading, writing, speaking)

English: Fluent (reading, writing, speaking)

Competencies/Transferable Skills

Organized and detail-oriented with demonstrated time-management skills and the ability to correctly prioritize responsibilities, multi-task successfully in high-volume/high-stress environments with speed and accuracy while maintaining a clear view of objectives/goals and completing tasks on time

A self-starter with the ability to work as a leader, independently, and/or as a valued member of a team, contributing to a cohesive environment, especially under demanding conditions; a team member known for dependability, resilience, dedication, and very strong work ethic

Effective negotiation, decision-making/problem-solving skills, and the ability to use sound judgment as a basis in making critical decisions

Strong verbal and written skills; positive, approachable, clear, consistent communication style, and active listening abilities; warm and engaging interpersonal skills

Demonstrated ability to quickly establish rapport with customers and build a loyal client base

Capacity to maintain patience, a calm attitude and to remain alert; address/resolve customer complaints swiftly and remain calm in stressful situations

Quick and pro-active learner, seeking out skills and tools to support doing the job well; resourceful and flexible with capability to quickly adapt to new routines and requirements

Experience and expertise with: hotel and restaurant management; projects, purchasing, and vendor management; staffing, training/management, and team building/empowerment

Excellent body composition, grip/arm/leg strength, muscular endurance/flexibility, eye-hand coordination/dexterity; ability to spend up to 100% of working time standing, walking/moving around, regularly bending at the waist, squatting, kneeling, reaching, stooping, pushing, pulling; ability to lift/move up to 70+lbs unassisted and work in all weather conditions in order to perform duties

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