Customer Service Representative

COY BERNER

972-***-**** adtzsc@r.postjobfree.com Carrollton, TX

HIGHLIGHTS OF QUALIFICATIONS

Four plus years call center experience

Well organized with excellent communications skills

Demonstrates a wide variety of skills and adaptability

Nine years quality customer service in several occupations

Reputation for excellence and high-quality service to customers

PROFESSIONAL HISTORY

Talent Development Specialist, Equus (Formally Rescare), Plano, TX 2019-2021

(Worked as a Temp from 2019 until hired on with Contract to State in 2020)

Taught zoom classes in Resume writing, Interview skills, along with using the Work in Texas system

Working with the Texas Workforce Commission help unemployed people find new jobs

Help them with resumes, set them up with, and match with employers

Strong active listening and comprehension skills to help clients find the position they need

I had semi-retired for nine months before getting a call for the above position.

Collections, Apple One Temp Agency for Capital One, Plano, TX 2017-2018

(Call center)

Collected on credit cards and made arrangements for payments

Managed both incoming and made outgoing calls to company specifications

Updated all accounts of changes or arrangements

Customer Service Representative II, Towers Watson, Richardson, TX 2014-2017

(Call center)

Worked with retired/retiring people going on Medicare. Assisted them find programs

Answered questions about the supplementary programs and benefit money

Kept meticulous notes on all clients I spoke with about their concerns or issues

Collections, Citi Bank, Los Colinas, TX 2012-2014

(Call Center)

Collected Credit Card payments or made arrangements for payments

Effectively provided information and resolved customer issues

Blackjack Dealer and Pit Clerk, Chinook Winds Casino, Lincoln City, OR 2011-2012

Maintained Blackjack table according to Casino, State and Federal Gaming Regulations

While keeping customers happy and game running smoothly

As Pit Clerk, assisted the Pit Boss with opening and closing tables, ordering chips, and keeping track of play by those with player cards.

Assisting Casino Manager with new proposals to the Tribal Counsel due to my background in Banking

COY BERNER Page 2

Administrative Assistant, Worldmark, Depoe Bay, OR 2011-2011

Temporary Assignment

Assigned to help train and assist new Manager acclimate to Sales office

Opened and closed sales office daily

Wrote up quotes and contracts for sales people daily

Set up appointments and kept office work up to date with daily reports to main office

Commercial Appraisal Coordinator, Collector, Loan Officer, Heritage Oaks Bank,

Paso Robles, CA 2006-2011

Ordered, tracked, and maintained records on all commercial loan appraisals until projects were completed. Approved payments of invoices

Coordinated and taught Commercial Loan Officers any new Federal/State regulations or Laws that came into effect and implemented changes to abide by them.

Brought the collection debt down from 7% to 3% in my first three months

Education

Pleasant Hill High School, Pleasant Hill, CA High School Diploma

Diablo Valley College, Pleasant Hill, CA No degree

Technology

MS Office

Printers /Copiers

Scanners

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