Customer Service Data Entry

MICHELLE CADE

*** ******** ******* ****,, ***********, OH, 45601, US • 740-***-**** • adtzqq@r.postjobfree.com Pharmacy Technician with a track record of almost 7 years of success in clinical settings.Pharmacy Technician with experience in medication preparation and insurance communications.Highly skilled at filling and labeling prescriptions accurately, keeping track of drug inventories, and updating pharmacy records.Recognized for motivating management team members to achieve their goals and fostering innovative work environments.Dedicated Pharmacy Technician with almost 7 years of experience and success in fast-paced retail pharmacy environments.Safety- conscious and well-organized, with extensive experience working with insurance companies, prescribers, and individuals to resolve problems.Strong retail experience with exceptional customer service, problem-solving, and sales abilities.Working with insurance companies to obtain coverage and understand formularies has been a successful career path.Dedicated to providing answers to customer questions about medication regimens.Multitasking and relationship-building abilities.Dedicated to learning, growing, and succeeding in Pharmacy.Capable pharmacy team member who can assist pharmacists with prescription preparation and customer service.Team-oriented and committed to delivering exceptional customer service in a collaborative manner.Recognized on a regular basis for outstanding performance and contributions to the industry's success.Prescription processing, pharmaceutical calculations, and pharmacy procedures all have a strong foundation. Pharmacy Technician with experience in medication preparation and insurance communications. Highly skilled at filling and labeling prescriptions accurately, keeping track of drug inventories, and updating pharmacy records. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Dedicated Pharmacy Technician with almost 7 years of experience and success in fast-paced retail pharmacy environments. Safety-conscious and well-organized, with extensive experience working with insurance companies, prescribers, and individuals to resolve problems. Strong retail experience with exceptional customer service, problem-solving, and sales abilities. Working with insurance companies to obtain coverage and understand formularies has been a successful career path. Dedicated to providing answers to customer questions about medication regimens. Multitasking and relationship-building abilities.

Dedicated to learning, growing, and succeeding in Pharmacy. Capable pharmacy team member who can assist pharmacists with prescription preparation and customer service. Team-oriented and committed to delivering exceptional customer service in a collaborative manner. Recognized on a regular basis for outstanding performance and contributions to the industry's success. Prescription processing, pharmaceutical calculations, and pharmacy procedures all have a strong foundation. Team collaboration

Assisting pharmacists

Answering customer questions

Staff development

Patient confidentiality

Inventory management

Pharmaceutical sales and services

Processing payments

Medicare and Medicaid process

Interpersonal communication

Patient privacy and confidentiality

Data entry

New Hire Onboarding

Multitasking

Pharmacy and customer records management

Typing medication labels

Prepare bubble packs

Drug inventory management

Confidentiality and HIPAA

Receiving incoming supplies

Secure storage of medications

Updating medication histories

Advanced math skills

Customer service

Operations support

Nursing Practice - Bachelor of Science - 2015

Ohio University Chillicothe - Chillicothe, OH

Nursing - Associate of Applied Science - 2013

Ohio University Chillicothe - Chillicothe, OH

Professional Summary

Skills

Education

Pharmacy Technician - July, 2015 to November, 2021 Kroger - Chillicothe, OH

Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems. Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low. Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors. Dispensed medications to patients according to the pharmacist's orders. Worked with insurance reps to process claims and calculate the correct co-pay amounts for patients. Ordered medicines on a daily basis to ensure that demands and needs were met. Non-routine issues such as third-party billing, computer system, and customer service issues were resolved by me. Stocked, labeled, and inventoried medication to keep accurate records. Maintained proper drug storage procedures, registries, and records for controlled drugs. Ensured that patients' prescriptions were properly entered and processed into the internal system. Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations. Located and measured medications based on prescription information, making adjustments as pharmacists and providers instructed. Customers' co-payments or full payments were collected by me. Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision. Worked with insurance companies to secure payments and refill authorizations. Assisted the pharmacist with prescription labeling and filling. Helped the pharmacist fill prescriptions for customers on a daily basis. Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality. Created and updated patient profiles to include current information such as medications and insurance information in EPRN. Check out customers and handle cash credit, as well as basic store purchases, on a regular basis. Am responsible for filling and labeling prescription bottles. Kept the pharmacy clean and orderly for a professional appearance. Helped with inventory management, placing and expediting orders, and removing expired drugs. Was responsible for a variety of pharmacy operations with a strong focus on accuracy, efficiency, and service quality. Processed over 100 prescriptions per day, reducing customer wait times and maintaining high customer satisfaction in a busy pharmacy. Checked medication dosages, refill authorizations, and patient information with prescribers. Assisted the pharmacist in clearing problematic prescriptions and answering customer questions to keep the pharmacy running smoothly. Resolved non-routine issues like third-party billing, computer system and customer service issues. Handled a variety of pharmacy tasks with a strong focus on accuracy, efficiency, and service quality. Was in charge of training new hires and developing them into competent technicians. Was in charge of sending back overstock and expired product. Crew - April, 2007 to May, 2017

McDonald's - Chillicothe, OH

to work in a group (teamwork).

Volunteer - January, 2010 to November, 2021

Nationwide & Ohio Farm Bureau 4-H Center - Chillicothe, OH Assisted with arts and learning materials for younger children. Helped others build strategies for fund raising and activities. Helped other older children with livestock projects. Nurse - April, 2013 to July, 2015

Self - Chillicothe, OH

Administered medications in a timely manner.

Helped complete showers and basic hygienic tasks for patient. Helped patient during meal times.

Contacted physician with updates of patient status and issues. Assessed patient at appropriate intervals.

Work History

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