Support Specialist Direct

Ivan Rivera ************@*****.*** Lombard, Illinois 312-***-****

PROFILE: Exceptional organizational skills and attention to detail. Flexible team player committed to promoting independence of individuals served. Compassionate and knowledgeable with strong verbal, written, and interpersonal skills. Ability to quickly build a rapport in any situation and maintain confidentiality.

SUMMARY: Program Management Highly Experienced in assessing true needs and expectations of multiple departments, building lasting professional relationships. Grow and deepen strategic partnerships to achieve mutually beneficial outcomes.

Resource Coordination Possess a proven ability to anticipate unique requirements or potential roadblocks in all situations. Continually develop back-up plans to minimize risk and deliver exceptional results; streamline communication and implementation channels to effectively meet client and organizational needs.

Process Streamlining Effectively manage diverse tasks, with varying degrees of complexity, within a wide range of environments; evaluate situations, assess emergent needs, and implement effective solutions in a prompt and efficient manner.

Leadership Have a demonstrated track record of outstanding service; a calm, dependable professional who values diversity and devotes every effort to achieving the best results. Builds and retains high performance teams by hiring, developing, and motivating skilled professionals.

EXPERTISE:

Detail Oriented

Employee Relations

Training & Development

Cultural Diversity

Talent Management

Adaptability

Program Expansion

Collaboration

Budget Oversight

Management Experience

Compliance

Collaboration and Team Work

Critical Thinker

Highly Motivated

Community Based Services

Advocacy

EXPERIENCE: UCP Seguin of Greater Chicago Cicero, IL Nov. 2012- Sep. 2022 Extended Support Specialist (Dec. 2021 to Sep. 2022)

Semi live-in direct support professional.

Provided supportive assistance, personal care & training to participants in their daily living, social, recreational and community activities, in accordance with the goals & requirements prescribed in each person’s plan.

Collaboration, cooperation, and service integration across work unit, department and organizational boundaries.

Skilled and trained in using large paratransit IDOT passenger van.

Provide support & comfort to people with developmental and other disabilities, assisting them to lead self-directed lives, achieve their personal goals and contribute to their community; and encourage attitudes and behaviors that enhance inclusion in their communities.

Skilled in driving defensively and carefully when transporting consumers, obey all traffic laws and eliminate all activities/practices while driving which could risk the safety of the passengers.

Page Two

Ivan Rivera

~ Experience (Continued) ~

Residential Services Administrator (Jun. 2016 to Dec. 2021)

Provide leadership, development and coordination of Adult residential living programs in the community.

Select, supervise assigned direct support staff, utilizing performance evaluation criteria for employee development.

Serve as liaison for guardians and families.

Develop and oversight of assigned homes annual budget, ensuring that revenues and expenditures are in line with Agency projections.

Ensure successful ongoing operation/development of CILA residential living services.

Facilitate communication, teamwork, cooperation, and productivity of work units.

cross-team collaboration, cooperation, and service integration across work

units, departments, and organizational boundaries.

Attend and actively participate in Agency staff/program meetings and assigned committees.

Residential CILA Coordinator (Nov. 2012- Jun. 2016)

Oversaw daily operations of assigned CILA group homes.

Supervised assigned staff including hiring, training, discipline, performance evaluations, etc.

Responsible for assigned sites for cleanliness and safety.

Served on various agency committees.

Payroll, attend and facilitate meetings, internal and external communication.

EDUCATION: GED

LANGUAGES: English and conversational Spanish

TECHNOLOGY:

Fluent in Microsoft Office- Word, Excel, Outlook, and PowerPoint

Social Media Proficient

~References Available Upon Request~van Rivera ************@*****.*** Lombard, Illinois 312-***-****

PROFILE: Exceptional organizational skills and attention to detail. Flexible team player committed to promoting independence of individuals served. Compassionate and knowledgeable with strong verbal, written, and interpersonal skills. Ability to quickly build a rapport in any situation and maintain confidentiality.

SUMMARY: Program Management Highly Experienced in assessing true needs and expectations of multiple departments, building lasting professional relationships. Grow and deepen strategic partnerships to achieve mutually beneficial outcomes.

Resource Coordination Possess a proven ability to anticipate unique requirements or potential roadblocks in all situations. Continually develop back-up plans to minimize risk and deliver exceptional results; streamline communication and implementation channels to effectively meet client and organizational needs.

Process Streamlining Effectively manage diverse tasks, with varying degrees of complexity, within a wide range of environments; evaluate situations, assess emergent needs, and implement effective solutions in a prompt and efficient manner.

Leadership Have a demonstrated track record of outstanding service; a calm, dependable professional who values diversity and devotes every effort to achieving the best results. Builds and retains high performance teams by hiring, developing, and motivating skilled professionals.

EXPERTISE:

Detail Oriented

Employee Relations

Training & Development

Cultural Diversity

Talent Management

Adaptability

Program Expansion

Collaboration

Budget Oversight

Management Experience

Compliance

Collaboration and Team Work

Critical Thinker

Highly Motivated

Community Based Services

Advocacy

EXPERIENCE: UCP Seguin of Greater Chicago Cicero, IL Nov. 2012- Sep. 2022 Extended Support Specialist (Dec. 2021 to Sep. 2022)

Semi live-in direct support professional.

Provided supportive assistance, personal care & training to participants in their daily living, social, recreational and community activities, in accordance with the goals & requirements prescribed in each person’s plan.

Collaboration, cooperation, and service integration across work unit, department and organizational boundaries.

Skilled and trained in using large paratransit IDOT passenger van.

Provide support & comfort to people with developmental and other disabilities, assisting them to lead self-directed lives, achieve their personal goals and contribute to their community; and encourage attitudes and behaviors that enhance inclusion in their communities.

Skilled in driving defensively and carefully when transporting consumers, obey all traffic laws and eliminate all activities/practices while driving which could risk the safety of the passengers.

Page Two

Ivan Rivera

~ Experience (Continued) ~

Residential Services Administrator (Jun. 2016 to Dec. 2021)

Provide leadership, development and coordination of Adult residential living programs in the community.

Select, supervise assigned direct support staff, utilizing performance evaluation criteria for employee development.

Serve as liaison for guardians and families.

Develop and oversight of assigned homes annual budget, ensuring that revenues and expenditures are in line with Agency projections.

Ensure successful ongoing operation/development of CILA residential living services.

Facilitate communication, teamwork, cooperation, and productivity of work units.

cross-team collaboration, cooperation, and service integration across work units, departments, and organizational boundaries.

Attend and actively participate in Agency staff/program meetings and assigned committees.

Residential CILA Coordinator (Nov. 2012- Jun. 2016)

Oversaw daily operations of assigned CILA group homes.

Supervised assigned staff including hiring, training, discipline, performance evaluations, etc.

Responsible for assigned sites for cleanliness and safety.

Served on various agency committees.

Payroll, attend and facilitate meetings, internal and external communication.

EDUCATION: GED

LANGUAGES: English and conversational Spanish

TECHNOLOGY:

Fluent in Microsoft Office- Word, Excel, Outlook, and PowerPoint

Social Media Proficient

~References Available Upon Request~

Contact this candidate