Sales Associate Data Entry
Resume:
Shaquelle S. Stewart
****************@*****.***
OBJECTIVE
To obtain the customer care or retention position
EXPERIENCE
Marriott International
Loyalty Care Sales Associate
September 09, 2020- Present
•Answer inbound calls and use decision-making and problem-solving skills to ensure the needs of our guests are met, while constantly increasing my knowledge of our brands, systems, and policies
•Provided exceptional customer service in a fast-paced environment while increasing guest satisfaction and revenue through making reservations for our properties worldwide and offering the American Express credit card
•Managed all aspects of our guest’s reservations and loyalty accounts by paying close attention to detail and ensuring the quality of my work meets and exceeds what is expected of me
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Intraday Specialist (SWAT team)
April 2018 - March 18, 2020
•Processed attendance voicemails from associates and updated schedules while paying close attention to detail
•Used data entry skills to collect and report attendance data
SPG Sales Associate
July 2016 – April 2018
•Answer inbound calls and use decision-making and problem-solving skills to ensure the needs of our guests are met, while constantly increasing my knowledge of our brands, systems, and policies
•Provided exceptional customer service in a fast-paced environment while increasing guest satisfaction and revenue through making reservations for our properties worldwide and offering the American Express credit card
•Managed all aspects of our guest’s reservations and loyalty accounts by paying close attention to detail and ensuring the quality of my work meets and exceeds what is expected of me
Home Health Care
(formerly The Hope Group)
Caregiver
January 2014 – July 2016
•Assisted elderly individuals with basic needs
•Provided land stewardship by making sure that the area under their care is productive and free from damage
•Monitored the performance of the senior care and assisted with medication distribution
•Transported senior loved ones to doctor’s appointments and other activities
SKILLS
•Fast paced learner
•Proficient in IEX
•MAC/Windows operator
•Type over 50+ words per minute
•Microsoft Office Suite.
References available upon request.
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