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Customer Support Business Analyst

Location:
Austin, TX
Posted:
December 11, 2022

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Resume:

AISHVARYA SUBRAMANIAM RAJENDRAN

adtzmq@r.postjobfree.com, Austin, Texas, USA

Ph:512-***-****

CAREER OBJECTIVE:

Seeking a challenging and innovative position in a firm that will maximize the opportunities for me to implement my skill set and knowledge as well as use my capabilities in the best way possible so that I am able to enrich my skills and aid the development of the firm I work with.

EXPERIENCE

üWorked as Web Business Analyst :“The Data Group” : 3/2017 to 1/2018

·Defined business and technical integration requirements and provided the strategic recommendations about necessary updates to the business stakeholders

·Planning and monitoring the team activities and reporting to the management

·Handled the Release and Development completed by Development Team

·Lead the scrum team to understand daily activities and cleared the impediments and managed Retrospective for Practice improvements

·Worked as onsite and offshore Co-Ordinator

üWorked as Branding and Markets Analyst

·Managed Branding, brand marketing, and other promotional marketing activities for the client’s products and also the company values and views

üWorked as Jr. HR in SE Forge Organization for 2 Years

·Handled Labor welfare and safety measure for the company

·Handled Payroll management, Labor Transportation and its planning for the team

üWorked as Customer Support Associate (L3) in Telecommunication domain (Vodafone)

·Managed Ticket Management system for the Customer issues. Includes Billing and Technical problems.

üWorked as Sales Management Executive in Retail Domain

·Forecast and Predicted the sales vs Actual sales. Helped managed on Focus Areas

TRAINING ACCOMPLISHED

·Azure data engineer training for 9 weeks.

·Business analyst course for 7 weeks.

MARKET STUDY

·Market study on “Employee Satisfaction level on Safety and Welfare Measures“ and achieved excellence award in SE Forge Org

·Market strategy training in Retail domain and achieved excellence certification

TECHNOLOGY SKILLS:

·Azure Cloud (Data bricks)

·Data Engineering (Data Analysis)

·Project management

·SQL

PERSONAL SKILLS & ACHEIVEMENT

·Appreciated for the best project of the year in SEFORGE.

·Appreciated for the best creative and innovative person.

·Excellent organizational and Interpersonal skills

·Ability to work under pressure

·Effective team player with motivational skills

·Critical thinker and problem solving skills.

·Ability to learn new skills and quick learner.

·Good at presentations and Good at public speaking.

·Capable of multi-tasking and taking on additional responsibilities

EXTRA AND CO-CURRICULAR ACTIVITIES:

·Won as the best manager in intercollege management meet state level.

·Won as the HR manager in intra college management meet.

·Organized HR event for national level management meet.

·Won 2nd prize for IT game in Distrct level management meet.

·Won as best team lead for the college team.

· Represented as secretary in Rotract club of spectrum.

· Represented as the college team captain.

ACADEMIC QUALIFICATION:

·MBA in Human Resource and Marketing management: GIM, Bharathair University India

·Bachelor of Computer Science: SKASC; Bharathiar University, India



Contact this candidate