Customer Service Operations Manager

Jason M. Young

850-***-**** • ***** Blacktail Loop; Pensacola, FL 32526 • ***********@*****.***

CAREER OBJECTIVE

Highly-motivated individual with more than twenty years’ experience in positions of increasing responsibility; seeking a leadership position in a growth-oriented customer service based environment. Excellent written and verbal communication skills, extensive knowledge of technology tools with a commitment to collaboration and customer service.

WORK EXPERIENCE

Northwestern Mutual Pace, Florida

Director of Recruitment December 2021 - Present

Responsible for the recruitment and initial interviewing of candidates for the role of Financial Representative

Daily prospecting through applications and internet job board research

Weekly & Monthly meetings with Centers of Influence to gather referrals

Initial stages of the interview process

Southern Rentals and Real Estate Pensacola, Florida

Operations Manager January 2017 – November 2021

Responsible for the appearance, cleanliness, inventory, and maintenance of an assigned portfolio.

Manage a portfolio of more than 85 units ranging from one to five bedrooms.

Communicate daily with unit owners, vendors, guests, and company administrators with emphasis on property conditions.

Maintain accurate records of all transactions such as monthly expenses and vendor invoices.

Lead team of independent contracting housekeepers to maintain the highest level of cleanliness.

Overall customer review score of 4.42 out of 5.0 with more than 370 reviews for the year 2020

Episcopal Day School Pensacola, Florida

Director of Auxiliary Programs and Athletics October 2012 – July 2016

Facilitated the strengthening of the school’s auxiliary programs. Programs, which included, athletics, extended care, summer camp and physical education curriculum. Served as a member of the school’s administrative team and as the chief articulator of the auxiliary programs within the broader context of the school’s mission, vision and values.

Communicated regularly with all school constituencies including students, parents, Head of School, league administrators and coaches.

Developed programming and recruited and managed staff members for summer camps and extended care.

Increased overall participation in school’s athletic program by expanding the number of sports offered from three to seven and increased participation by 75 students.

Partnered with the Catholic Youth Sports League to introduce new sports to their programs.

EDUCATION

University of West Florida Pensacola, Florida

Bachelors of Science Degree, Hospitality, Recreation, and Resort Management Graduated January 2010

ACTIVITIES & SKILLS

NCAA Division I, II, & III: Baseball Umpire 2010 - Present

Florida Panhandle Conference: Baseball Umpire 2005 - Present

Alabama Community College Conference: Baseball Umpire 2001 - Present

Florida High School Activities Association: Baseball Umpire 1998 - Present

Catholic Youth Sports League Coaching Experience: Flag Football, Tackle Football, Boys’ and Girls’ Basketball, Girls’ Volleyball and Track

Relay for Life, Pensacola: Logistics Chairperson on Experience Committee

Professional Skills: Southern Vacation Rentals Emerging Leaders Conference; Training in Auxiliary Programs for Independent Schools; Training and proficiency in Google Apps for Education ; Extensive knowledge of Microsoft Office Products including proficiency in Excel and Publisher; RenWeb Student Management and Database System. Provided leadership for school yearbook committee in the areas of athletics and auxiliary programming.

REFERENCES

Available upon request.

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