Customer Service Data Entry
Resume:
CHERYL SCHILLING
********@***.***
Bear De 19701
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SUMMARY
Highly motivated and results oriented professional with extensive client service/support related experience. Outstanding achievements and progressive responsibility in the area of customer satisfaction and support. Recognized as a dynamic team player and individual contributor who interacts effectively with all levels of management. Learns new task fast and to the point.
EXPERIENCE
Arrow Sanitary Bear Delaware.
Office Manager March 2021 - present
I work in a one person office. My job consists the following::
Answer a 3 line busy phone from customers
Book appointments and answer any questions
Run credit cards
Assist drivers in their runs
File all papers
Deal with customers that come in office
Handle any cash transactions
BJS Wholesale Club. Newark Delaware. Receiving Department. April 2018 -March 2021
In the receiving department, my job consist of the following: ` arriving vendors that come in to fill our racks and paperwor. ` arrive tractor trailer delivering products and do all the paper work • making sure the receiving area is clean and free of debris. • making appointments over the phone for all truck deliveries. • inventory clerk. do count on a daily basis. • I also do back up cashier and member services when needed
BJS Wholesale Club Newark Delaware Member Services. May 2017 - April 2018
At the Member Services Desk, my jobs consist of the following: ; • dealing with customers on a daily basis. 'Sales. Getting people to sign up for a membership and credit card, • handling merchandise returns and exchanged.,, • help out as a cashier when needed • signing people up for memberships • do the same jobs as a cashier but at Member Services
BJS Wholesale Club. Newark Delaware . Cashier April 2017 - May 2017
work in the front end. I operate cash register, keep area.
cleaned. when we are not busy, I put returned items away.
I dispense my till money and deposit it at the end of my
shift. Assist customers when they need assistance.
Citi Bank (Lockbox) Newark, DE . Data Entry / Processor November 2015 – November 2016
.
.Worked in the Data Entry Department. Keying in applications that were scanned into the system.. Averaged 99.5% accuracy and 9500 kph
. Unloading the mail truck, sorting mail, scanning the mail into the computer system and basic
clean up of the area .
. Worked in the batching area. Opening up the mail, batching the applications together
Worked in the scanning area. Scanned in the applications after they were processed
by the batchers and boxed them up for shipping
Delaware Express Shuttle Newark, DE
Customer Service Representative December 2012 –May 2015
·Perform customer satisfaction duties in a busy ACD call center environment,
·Trained new hires in customer service department,
·Consistent top performer in terms of hours worked and dollars booked,
·Answer incoming calls (book reservations and handle customer issues), make outgoing calls to clients,
·Assist in other areas with workflow as requested/required,
·Handle walk-in customers,
·Oversaw the everyday operation of the customer service department when management was away,
·Acted as booking liaison for selected managed corporate accounts,
·Field irate and escalated phone calls and customer services issues, resolving these in many cases prior to escalation to higher levels of management.
Delaware Express Shuttle. Newark, DE
Customer Service Manager July 2008 – December 2012
·Recruited and onboarded new hires in customer service department,
·Assist other areas of management with workflow as requested/required,
·Handle walk-in customers,
·Managed 9-person customer service team in state-of-the-art reservation call center,
·Oversaw the everyday operation of the customer service department,
·Prepared weekly schedules and management reports.
·Acted as booking liaison for selected managed corporate accounts,
·Field irate and escalated phone calls and customer services issues, resolving these in many cases prior to escalation to higher levels of management.
Avon Products Newark, DE
Customer Service Specialist January 2007 – May 2008
·Resolved complex issues and inquiries for District Managers, Top Sellers and Representatives to facilitate product shipments, and meet customer expectations,
·Exceeded department goals in quality, performance and customer satisfaction standards,
·Assisted in interviewing and training new employees,
·Successfully handled special projects for my supervisors on day to day basis.
SKILLS
·Excellent communication and leadership abilities
·Extensive customer service and call center experience
·Adept at negotiating customer escalation issues and resolving dispute items
·Able to satisfy internal and external customer inquiries
·Proficient in MS Windows (XP, 7, 8), and all versions of MS Office
·Experienced in use of Mercom Audiolog and Elite ACD+
·Knowledgeable in use of remote access products such as RDP, VNC and LogMeIn
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