Process associate

GHAZI ABBAS. B

No: **/* Hussain Nagar, *st Street, Royapettah, Chennai – 600014

Mobile No: +91-996*******

Mail: *****.**.**@*****.***

OBJECTIVES

Looking for a long-term association with an organization having dynamic work environment where my skills could be enhanced and grow in the hierarchy of the company.

EDUCATION

Course of Study

Specialization

Institution

Year Of Passing

Percentage %

B.Com

General

Tamil Nadu University

2021

55%

H.S.C

Commerce

Muslim Higher Secondary school, Chennai

2017

52%

S.S.L.C

S.S.L.C

Muslim Higher Secondary school, Chennai

2015

79%

WORK EXPERIENCE – Teleperformance Private Limited.

Designation: Process Associate.

Experience: April 2022– Oct 2022.

Expert in handling customer complaints and providing solution for the problem

Handle 100+ customer interaction per day giving detailed, friendly, polite service to ensure customer retention and satisfaction

Memorize all products and services to able to answer customer question quickly and efficiently.

Received and responded to multiple live chats.

Gathered credentials and verify required information.

Actively listened to the shopper, taking their request for their complaints

Developed/presented service solutions and/or suggest additional items.

Ability to communicate clearly and professionally in a written format.

Ensured proper security procedures are followed on all shopper interactions.

KEY COMPETENCIES AND SKILLS

Positive Thinker

Quick Learner

Team Player

Easy Grabbing Mind

Flexible

Self-motivated

Responsible

Analytical

Work under pressure

TECH SKILLS

MS-Office (Excel & Word)

Personal Data

Languages : English, Tamil,Urdu, Hindi.

Nationality : Indian

Date of Birth : 22-04-1998

References Available upon request.

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