Service Representative Medical Assistant
Resume:
Jessica Cabrera
Hard worker always willing to learn new things
Beaumont, CA 92223
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Work from Home Customer Service Representative
Girl Friday Secretarial Services - Los Angeles, CA March 2019 to Present
• Answered phone and assisted clients with changes
• Resolved payment and order disputes
• Operated the live chat
• Provided excellent technical support
• Confirmed payments, refunds, etc.
• Maintained up-to-date knowledge of customer accounts
• Assisted customers in person
• Created customer appointments
Receptionist
Los Angeles City Hall - Los Angeles, CA
April 2014 to February 2019
• Answered incoming calls, took messages
• Helped with all questions and complaints
• Answered incoming calls, directed visitors
• Faxed, copied, and scanned documents
• Kept up-to-date records on Finances
LPN/Medical Assistant
Mt. Rubidoux Nursing Center - Riverside, CA
February 2009 to March 2014
• Assisted providers with medical procedures
• Provided wound care treatment
• Answered a high volume of phone calls
• Verified and scheduled patient appointments
• Responsible for back office duties
Education
High school graduate
Skills
• Cold Calling (3 years)
• Call Center
• Bilingual (8 years)
• CSR (7 years)
• Live Chat (5 years)
• Technical Support (5 years)
• Account Management (5 years)
• Network Support (6 years)
• Troubleshooting
• Test-driven development
• Customer Service (7 years)
Languages
• Spanish - Fluent
Certifications and Licenses
CPR Certification
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