Data Entry Experience Specialist

Crystal Alfred

New York P: 917-***-**** E: ***************@*****.***

Professional Summary

Data Entry Customer Specialist Analyst Patient Advocate Coordinator Administration

8+ Combined Years in Healthcare and Customer Excellence

Talented, motivated Professional known for identifying risks and needs, referring to appropriate services

and products while gaining the ability to garner trust. Provides exceptional outcomes and a culture of

performance and collaboration with the understanding that there is no room for errors.

Key Skills and Competencies

Negotiation Meticulously Organized Data Visualization and Analysis Procedure Development

Strategic Planning Team Collaboration Continuous Improvement Advanced Communication Skills

Proficient in Technology Web Applications Action Oriented Record Verification

Customer and Patient Service Operations Risk Management Insurance, Claims and Billing

Professional Experience

Patient Experience Specialist

Medly Pharmacy, Brooklyn, NY July 2019 to August 2022

Responsible for Patient Support: Initial Engagement, Educating and Coordination with various Teams

Accurate Documentation of pertinent Information for Medical Policies, Briefings, Benefits and Records

Interacted with individuals - showcased Documenting, Data Analysis and Process Improvement

Trusted with confidentiality, typing and safely storing Personal Information and Patient Prescriptions

Promoted to Patient Experience Specialist after 6 months of excelling as a Dispatch Operator

Paraprofessional

TemPositions, Brooklyn, NY September 2018 to June 2019

Created Activities reflective of needs that resulted in measurable improvements in Performance

Provided emotional support, daily development, delivery, evaluation and personal improvement

Shared best practices, especially to those that struggled, mentored in a changing environment

Delivered engaging Curriculum through work directly geared to learning at the pace of Student

HHA, Patient Care Coordinator

Partners in Care, Brooklyn, NY August 2018 to September 2018

Identified discrepancies in Patient Data, Records, Access to Medical Necessities and Patient inquiries

Determined relevance and accuracy of Information - developed and recommended solutions

Maintained and protected the confidentiality of all Medical Records and Patient Documentation

Sought to connect Resources across various avenues to share expertise and complete Patient Care

Crystal Alfred

New York P: 917-***-**** E: ***************@*****.***

Receptionist

Nu Xpressions Beauty Salon, Brooklyn, NY March 2014 to July 2018

Carried out responsibilities with minimal Guidance, used fact-finding techniques and tools

Managed inputs that delivered results and conveyed performance results for optimal excellence

Created an engaging experience by routinely listening and responding to feedback

Responded to escalations and provided guidance on what issues should be escalated

Education

University of the State of New York - General Education Diploma

HHA Certified

Areas of Expertise

Ensures Employees and Patients are treated in a fair and equitable manner

100% compliant with release of Medical Records

Critical thinker who can communicate effectively

Leadership, Reporting, Complaint Resolution, Accurate Data Entry

Communications, Training Teamwork, Self-Management

Office Coordination, Fraud Detection, Learning, Adaptability

Medical Experience

HIPAA, Patient Relations, EOB, Eligibility, Prior Authorization

Appointment Setting, Medical Documentation, Prescription Management

Technical Skills

Proficient in MS Office Suite, Excel, Word, Google Workspace

Web-Based Tools, Computer Literacy, Digital Organization

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