Sales Manager Client Advisor
Resume:
EDWIN A.
TORRES
EXECUTIVE SUMMARY
Sales professional with 23 years of
management and client advisor
experience in the automotive industry
in both the United States and
Caribbean markets. My background
includes a proven track record of
achieving and overachieving
company and corporate objectives,
as well as, an effective leader with the
ability to build highly motivated and
productive sales teams.
CONTACT
PHONE:
EMAIL:
***********@*****.***
ADDRESS:
91 Elm Street, #326E
Manchester, CT 06040
SKILLS AND AWARDS
Verbal and written proficiency in Spanish
and English;
Profiles in Achievement, BMW of North
America, 2007, Charter Status;
Profiles in Achievement, BMW of North
America, 2005, Honors Status;
Profiles in Achievement, BMW of North
America, 2004, Honors Status;
Profiles in Achievement, BMW of North
America, 2003, Charter Status;
Profiles in Achievement, BMW of North
America, 2002, Charter Status.
EDUCATION
University of New Haven
1985 - 1989
B.A., Business Management
WORK EXPERIENCE
New Country BMW, Hartford, CT - Client Advisor
February 2017 – Present
Maintained an average of 10 new certified pre-owned and pre-owned vehicle sales during 2018
Attentively listened to customers in order to afford a premium purchasing and ownership experience
Cultivated customer portfolio by being proficient in dealership’s CRM systems
(ELEADS, MASTERMIND, and BMW INFOBAHN)
BMW of West Springfield, West Springfield, MA – Client Advisor February 2014 – February 2017
Maintained an average of 10 new certified pre-owned and pre-owned vehicle sales during 2018
Attentively listened to customers in order to afford a premium purchasing and ownership experience
Cultivated customer portfolio by being proficient in dealership’s CRM systems
(ADP and BMW INFOBAHN)
Acura of PR, San Juan, PR – Client Advisor
May 2009 – September 2013
Maintained an average of 12 new certified pre-owned and pre-owned vehicle sales during tenure
Assisted Sales Director with Sales Manager responsibilities during vacation and absences
Ambar Infiniti, San Juan, PR – New Vehicle Sales Manager 2008 – 2009
Produced additional profitability by modifying client advisor’s pay plan as well as incorporating a “dealer document fee” that did not previously exist
Effectively managed new vehicle inventory and factory order productions
Maintained year to date SSI score 92.7 higher than department objective of 90 by cultivating systems and processes giving client advisor an understanding of the survey process
Fields BMW, Lakeland, FL – New Vehicle Sales Manager 2006 – 2008
Produced additional profitability by motivating and training client advisors to upsell extended maintenance/warranties, tire warranty, Xzylon paint protection and GAP Insurance
Effectively managed new vehicle inventory and dealer trades in order to maintain a high turnover ratio
Cultivated customer database by promoting prospecting/follow up through the BDC Department, Internet Sales and implemented the following support systems: Advent, AAX and “Who’s Calling”
Autogermana BMW, San Juan, PR – General Sales Manager 1996 – 2006
Successfully managed sales operations for this European luxury dealership that attained the largest luxury brand market share for the last four years. Supervised 21 employees: a Certified Pre-Owned Manager, Assistant Manager, F&I Manager and 11 client advisors
Maintained a Customer Satisfaction Index (CSI) of 98 or better making the dealership eligible for the Added Value Premium Bonus
Averaged a minimum 8% gross profit margin on new vehicles; the highest gross profit margin for all BMW of North America dealerships
Ensured strong relations with manufacturer by following all CORA procedures, Key Performance Indicators, Best Practices and ICP Training requirements
Established an innovative internal sales training program resulting in high employee morale, low employee turnover and high promotion rate
Contact this candidate