Technician Assistant Documentation Specialist
Resume:
WORK HISTORY
Senior Documentation Specialist, **/2017 - Current
Sandata Technologies, Port Washington, NY
Office Manager, 06/2008 - 10/2015
Apple Restoration, Brooklyn, NY
Shipping and Receiving Assistant Manager, 01/2006 - 05/2007 Quest Diagnostics, Syosset, NY
Lindenhurst, 11757 NY
***************@*****.***
PROFESSIONAL
SUMMARY
Successful leading high-performing
teams and partners to sustain product
vision, roadmap and business goals.
Exceptional technical expertise to
effectively understand and translate
technical information for both technical
and nontechnical audiences. Document
Management Specialist, providing
general administrative back-up and other
duties. Familiar and experienced with
electronic filing systems, various
document management technologies, and
scanning experience. Knowledge of filing
systems and standards. Proficiency
working with Document Management
Systems. Multi-tasks well and efficiently
manages changing priorities. Excellent
organizational and analytical skills, with
attention to detail.
SKILLS
EDUCATION
Lindenhurst Senior High School
Ophthalmic Technician Assistant
Program, 2016
Suffolk County Community College
MICHAEL
CHIAPPERINO
Assisted with app and program QA testing by identifying and reporting bugs.
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• Created release notes based on technical JIRA notes. Trained new team members on department processes and Sandata's products.
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Developed documentation and email templates for client facing materials.
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Produced on-time communications in support of new product submissions for regulatory agencies.
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Created information architecture to format content and method of distribution.
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Assisted compliance officer to gather necessary documentation for new account applications.
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Collaborated with quality assurance team to comply with regulatory requirements.
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• Translated complex technical information into intuitive clear format. Maintained office supplies by tracking usage and ordering supplies as necessary.
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Spoke with potential clients over the phone/email and provided customer service.
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• Assisted Billing department with client billing and payroll.
• Responsible for obtaining signed time sheets from all job sites. Attended meetings to remain up to date on all active jobs and their specific needs.
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Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
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Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
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Coached new hires on company processes while managing employees to achieve maximum production.
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• Maintained computer and physical filing systems.
• Maintained freezers for temperature sensitive materials.
• Managed supply stock of all departments.
• Processed medical supply orders from clients.
• Set up accounts for new customers to receive supply deliveries. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Developed and implemented performance improvement strategies and plans to promote continuous improvement.
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• Improved operations through consistent hard work and dedication.
• Proficient in Microsoft Office
Experienced with JIRA, Mad Cap
Flare, DOMO
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• Data logging
• Project assistance
• Recordkeeping skills
• Workflow coordination
• Planning and Coordination
• Analytical and Critical Thinking
• Excellent Communication
• Training and Development
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