ODIRAH CELESTINE MBAKWE

Old Customs Quarters, Off Mammy Road, Nyanya, Abuja.

+234-703-***-**** adtzcz@r.postjobfree.com

PROFILE SUMMARY

A smart, diligent and responsible individual who is passionate about delivering outstanding quality service within a futuristic corporate environment. EDUCATION

Bachelor of Science – Statistics University of Jos, Jos Nigeria Department of Mathematics (awarded August 2016)

WORK EXPERIENCE

2021-Date Customer Service Representative at Domak Shelter Ltd, Abuja Responsible for welcoming clients professionally and attending to their needs. Receiving calls from clients who call to make inquiries and giving them the information they need.

Calling clients who need to be contacted for business development purposes and also resolving client's complaints.

Entering clients’ bio data into the company's database Responding to messages from clients on Whatsapp and telegram, posting contents and engaging clients on social media.

Properly arranging registration forms and keeping good record of client's sensitive data.

2018 Assistant Warehouse Supervisor at Reliable Steel and Plastic Ind. Ltd, Onitsha Responsible for Supervising the activities of the warehouse support staff making sure that finished goods are properly stacked and FIFO is practiced during dispatch. Recording the daily inventory balances by reconciling the newly produced goods and the dispatched goods using MS Excel.

Collecting the unbiased data of finished goods and updating their bin cards on daily basis.

Assisting the Supply chain manager to coordinate and manage Fleet/logistic activities.

2016-2017 Bursar Assistant at Command Day Secondary School, Makurdi Responsible for receiving tuition fee payments from parents/guardians in form of bank drafts.

Accurately documenting and updating the school's payables and receivables record book.

Issuing receipts to the students/parents upon payment of their fees. Promptly remitting bank drafts into the school's bank account. Assisting the bursar with any other dutie(s).

2017 Research Assistant(Volunteer Service) at AUSTRALIAN AID (CCMHP) Makurdi Responsible for administering questionnaires to respondents who are inmates at the Makurdi medium security prison.

Collating and Submitting the data to the Comprehensive Community Mental Health Program (CCMHP) project director for analysis.

SKILLS & COMPETENCIES

-Data collection and data entry

-Monitoring and evaluation

-Book-keeping, and financial management

-Computer and I.T competent

-Warehousing and Inventory management

-Effective communication and customer relationship skills

-MS Office Suite

-Good Telephone etiquette

PORTFOLIO

Trainings and Certifications

2022 Scholars International Institute of Technology

(SIIT) Dover, USA

Certificate in Data Science (In View)

2021

Institute for Development Research

Graduate Certificate in International Development

2017 Joint Professional Training and Support

International (JPTS)

Customer care professional course

2017 Joint Professional Training and Support

International (JPTS)

Basic fire safety course

2009 Uranium Technologies Awka

Diploma in computer appreciation

Awards & Accomplishments

2017 Certificate of commendation and Honour by Command day secondary school Makurdi 2017 Most dedicated corps member award by Nigerian Army Engineers NASME barracks Makurdi INTERESTS/LANGUAGES SPOKEN

Interests: Volunteering, Humanitarian services, Travelling, Singing, Data Science & Analytics, Research, Monitoring and Evaluation, Social Media usage. Languages: English, Igbo, Hausa

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