Customer Service Operator

Johnellie Cobb

Address/Zip code **** Manchester ave Columbus, Ohio 4321

Phone number 614-***-****

Email adtzcb@r.postjobfree.com

Objective

●Maintain Customer Satisfaction

●Dedication/Reliable

●Have strong leadership skills

●Ability to establish good rapport with clients

●Contribute to company success

Education

●Phoenix University 2014-2016

Associates of Arts with a concentration in Business Fundamentals

●Phoenix University 2016-2018

Bachelor of Science in Business

Nominated and member of the National Society of Leadership and Success (NSLS)

●Phoenix University 2019-current

Master of Business Administration

Skills & Abilities

●Computer knowledge

●Good Communication skills/verbal and written

●Insurance billing/claims

●Have strong leadership skills

●Policy/account questions

●Customer Service oriented

Experience

Ohio Gastroenterology 12/2021-Current

Operator for all locations of the medical facility

Strong communication with patients and Healthcare providers.

Computer proficiency

Send communications to health care providers and physicians

Resolve issues related to scheduling

Remedy Intelligent Staffing 09/2021-Current

Worked on computer systems inputting logistic data

Picking and Packing paperwork

Handling shipping and receiving appointments

File paperwork

Strong written communications

Aerotek/ Buckeye Health 12/2019-04/2020

Provided members with information about their health coverage

Insisted with any conflicts that a member could have

Network with providers to help members locate the service they need

Provided services such as processing ID cards, transferring to transportation, helping with Rewards cards.

Help assist members with PA and the status of prior authorizations

Making sure member information is accurate

Assigning case managers to members if need be

Providing customer satisfaction

HKT/Mapfre Insurance 10/2018-10/2019

Company bought Mapfre as a project continued same job but different company

Specialize in billing

Processed claims

Answer customer telephone calls regarding policy accounts

Make requested changes on the polices

Discuss discounts and packages

Consistently provided customer satisfaction

Handled complaints and resolved conflicts, issues, and concerns

Mapfre Insurance 3/2017-10/2018

●Specialize in billing

●Processed claims

●Answer customer telephone calls regarding policy accounts

●Make requested changes on the polices

●Discuss discounts and packages

●Consistently provided customer satisfaction

●Handled complaints and resolved conflicts, issues, and concerns

Teleperformance 04/2015 – 03/2017

●Communicated with customers via email and phone

●Provided exceptional customer service reached black Diamond position

●Met metrics and took over 50-70 emails and phone calls a day

●Peer trained others on job

●Handled complaints

Contact this candidate