Customer Service Forklift

Colin Lee

Phone: 240-***-**** / Address: *** W All Saint St, Frederick, MD 21701

Professional Summary

Excellent customer service skills

Forklift and picker driver

Residential and commercial plumbing installation

Home remodeling experience

Employment History

Window Puller, Builders First Source, Frederick, MD, 1/10/22 – Current

Use of prior knowledge to begin forklift and picker driving within the first week of employment, quickly providing another driver to the company to reduce overtime expenditures

Deliver a high standard of work by efficiently unloading trucks, organizing materials, and ensuring all daily quotas are met or exceeded

Furnish customers with the highest levels of service using advanced delivery systems to increase cost-effectiveness and reduce build times

Identified and suggested to management a faster method to use the picker to transport windows from unloading to storage that is currently under review

General Contracting Assistant, JAJ Contracting, Frederick, MD, 10/5/21 – 1/7/22

Provided excellent customer service by assessing project needs, assisting homeowners in making remodeling decisions and locating affordable materials

Managed scheduling, materials and labor needed to make sure remodeling projects remained on track; promptly communicated any anticipated delays to homeowners

Ensured safety measures on the project site prior to beginning work each day and monitored for hazardous conditions throughout the day, creating a safer working environment for the employees, subcontractors, and customers

Completed painting, tiling, floor, door and window replacements, and roofing repair satisfactorily to each customer, resulting in repeat business and new customer referrals

Plumbing Assistant, Redline Plumbing, Frederick, MD, 3/16/15 – 9/22/16

Assisted with pipe and plumbing fixture installation and repairs for both residential and commercial properties and confirmed proper functioning prior to project closure

Operated test equipment to determine the cause and location of plumbing issues thereby reducing project costs and time

Drafted cost estimates of installation and repairs and presented recommendations and pricing to customers to allow them to make informed decisions

Car Detailing Lead, Mr. Spiffy Clean Auto Care, Frederick, MD, 2/10/07 – 10/23/16

Inspected vehicles, parts, and equipment and held thorough discussions with customers prior to providing cleaning services to establish cleaning and time expectations

Professionally cleaned vehicle interiors and exteriors based on client requests and performed post-service surveys to continue to improve customer service, retain existing customers and obtain new customer referrals

Developed creative marketing materials to boost customer sales, which resulted in a 25% revenue increase for the company

Researched and identified suppliers with the most cost-effective equipment and cleaners that still met the company’s quality requirements to reduce company overhead

Education and Training

Powered Industrial Trucks (Forklift) Certificate, Hagerstown, MD

Additional Activities

I Believe in Me Youth Development and Empowerment Coordinator

Helped visually impaired with day-to-day activities, including providing meal services, exercise and assistance with cleaning

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