TENIA L. GOODE

Dayton, OH ***** 937-***-**** adtzbf@r.postjobfree.com

Managing Licensed Cosmetology Instructor/Salon Owner with [20+] years of experience. Background includes managing high-volume customer needs by completing quick, accurate assessments and providing fashionable recommendations. Creative upselling and suggestive selling skills to boost product and revenue. Well-organized record keeper with good schedule management and relationship-building abilities. Sales

Client Needs Assessment

Product Knowledge

Facials and makeup applications

Client account management

Effective leader

Diverse hairstyles

Time management

Lash and eyebrow maintenance

Highlights and lowlights

Texturizing services specialist

Cosmetology

Scheduling

Shoot Arrangements

Product Sales

Strong Communication Skills

Coaching and mentoring

Problem-solving skills

Decision-making skills

Team management

Standard waxing understanding

Waxing service provider

Scalp treatments

Licensed Managing Cosmetology Instructor/Salon Owner, 04/2011 to Current Sanaa Beauty LLC – Dayton, OH

Hiring and training staff on latest policies and procedures. Maintain daily, monthly and quarterly records of costs and revenue. Monitor social media and online sources for industry trends. Create and implemented strategies for improving operational efficiency and accuracy. Continuously working to increase salon business through effective sales, service and operations policies. Oversee and handled business finances, cash flow, overall business transactions, banking and accounting procedures. Consistently received positive feedback from guests on performance reviews. Keep work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Attend regular trainings and workshops to maintain cosmetology license and stay current on technique and skills. Book appointments, answered phones, greeted clients, handled payments and created client service tickets. Help with clients regarding health history, expectations, services and procedures for safety and customer satisfaction. Help clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.

Licensed Managing Cosmetologist, 05/2005 to 04/2011 Cosmo's Hair Salon – Dayton, Ohio

Assessed customer hair texture, treatment history and desired outcome to identify appropriate services. Educated clients about products and self-maintenance for healthy hair based on needs and preferences. Increased annual revenue for consecutive years through effective customer service and inventory management. Expanded client base through direct referrals.

Styled hair for large events such as annual fashion shows and special hair expos over. Licensed Cosmetologist, 01/2001 to 05/2005

Regis Salon (Salem Mall) – Trotwood, OH

Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon.

Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.

Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase sales.

Increased return customers through cutting, coloring and styling clients' hair with precision. Bachelor of Arts: Religious Studies Degrees, Expected in 08/2023 Ohio Christian University - Circleville, OH 43113

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

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