Norma G. Baynes Sales Professional

***** **** *** ****, *******, TX 77077 832-***-**** (Mobile)

adtzar@r.postjobfree.com 281-***-**** (Home)

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Attention: Potential/Future Employer

Norma G. Baynes will “not” need to enroll in health insurance with your company. I have and maintain more than adequate insurance coverage.

Professional Summary:

• Focused and dedicated insurance individual motivated to provide superior customer service to current and potential policy holders. Eager to learn new skills and networking with new people. Well organized, and a quick study. Ambitious in sales and cross selling. Proficient in identifying the needs of policy holders/customers.

• Thrives under pressure; organized; complex problem solver; excellent communication skills; self- motivated; customer advocate; and client relations expert.

• Deemed the company’s informal "Close-Out Specialist" for five (5) years. When the housing market hit a slump, the corporate office decided that Village Builders should close-out some of the communities that were struggling. In many instances, the New Home Consultant in that community was also struggling to close it out, and that’s when I replaced the New Home Consultant and closed out the community.

• Closed out approximately seven (7) communities--the last one being the golf course community Tour 18 in Humble, Texas.

• Assigned to replace the New Home Consultant approximately three (3) years ago in Cinco Ranch selling the Renaissance Collection, which is Village Builders largest collection of homes ranging in size from 4300 sq. ft. to over 5000 sq. ft. with prices from $500K to over $600K. Turned around the margins in these homes from being a product that was losing money to a “very profitable" product.

• Not only understand how to work the Buyer that comes through the door but understand the need to generate traffic--thereby increasing overall sales and closing volume.

• Extensive sales experience along with my formal education (in the Mental Health field) has enabled me to be successful in every community I have sold in.

• Maintained a high production and closing volume with each homebuilder that I have worked for.

• Designed and built my own home ten (10) years ago.

• Worked in the Mental Health Field for over twelve (12) years, as a Social Worker, Behavioral Counselor, Group Leader, and Administrator for non-profit Human Service Agencies. As Administrator, I was responsible for 20+ professional employees. Several of my proudest achievements were:

• One of the Administrators that opened Covenant House

• The first Executive Director of the Girls Club of Houston Professional Experience:

Began selling new homes in 1982 for a small custom builder in Memorial. Listed below are my job experiences:

Property and Casualty Insurance License

Texas Life Insurance License

Norma G. Baynes Sales Professional

12203 Ella Lee Lane, Houston, TX 77077 832-***-**** (Mobile) adtzar@r.postjobfree.com 281-***-**** (Home)

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Ambit Energy; Houston, Texas 2017-2019

Independent Consultant

Provided residential and commercial cost-effective choices to consumers for energy and gas services in deregulated markets across the United States. Imparted great customer service, relationship building, marketing, recruiting, team building and leadership. Demonstrated opportunities for loyalty rewards and earning Free Energy. In 2010, Ambit was named #1 Fastest-Growing Private Company in America by Inc. magazine.

Village Builders (Lennar Corporation; National Builder); Houston, Texas 1999-2017 New Home Consultant

Sold the Renaissance Collection in Cinco Ranch priced from the $500’s to over $600’s. Sold and closed out in a gated, golf course/lake community over the course of six (6) years, with homes ranging in price from the low $200’s to the $300’s. “Top Producer” for the last five (5) consecutive years selling over $13 million and closing over $12 million in the year 2001. Sold and closed out in a golf course community in Humble, Texas from the $250’s to the $500’s.

Key Accomplishments:

• Closed out communities that existing New Home Consultants were not able to close-out, and each community was closed 4 to 6 months ahead of the projected date

• Changed the Renaissance Collection from a product that was losing money to one with "excellent margins"

Pulte Homes (National Builder); Houston, Texas 1995-1999 Off-Site Sales Consultant

Marketed homes in the Northwest Houston area ranging in price from $140’s to the $350’s. Key Accomplishments:

• Worked with buyers that were not working with a Realtor

• Met with buyers, assessed their needs, and assisted them with selecting a community and home that met their needs

Kickerillo Custom Homes; Houston, Texas 1994-1995

Sales Consultant

Marketed homes in eight (8) golf course/lake communities priced from $250’s to over $1million. Average sales price was $700K.

Key Accomplishment:

• Able to secure and close sales in the communities that other Sales Consultants found impossible to sell in

Perry Homes; Houston, Texas 1989-1994

Sales Consultant

Marketed homes in South Shore Harbor, a gated, golf course community from $130’s to over $300’s. Key Accomplishments:

• Perry Homes “Top Producer” for the 1992 calendar year

• Perry Homes had approximately 40 sales consultants, and during my tenure I was always in the

"TOP 10" and usually the "TOP 5"

Education:

BA Degree, English

Merrill-Palmer Institute/Wayne State University-MS Degree, Mental Health Certified Social Worker and Therapist

Real Estate License

Extensive Marketing Training

Property and Casualty Insurance License

Texas Life Insurance License

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