Assistant Store Customer Service

RESUME OF TAWONA HYCHE *

Tawona Hyche

***********@*****.*** Phone: 779-***-****

Experienced Manager QSR/Food Service Private Client Licensed Bartender Servant leader with management experience in QSR, retail and spirits. Consistently demonstrates a “team first” approach to foster a positive working environment. Strong customer service orientation has resulted in an extensive private client base in high-end spirits. Developed and executed philanthropic corporate events to give back to the community. Hands-on volunteer to improve the lives of at-risk women while decreasing the impact of human trafficking.

Professional Experience

Binny’s Beverage Depot www.binnys.com 2007 - present Binny’s is the Midwest's largest retailer of fine wines, spirits, beer and cigars. Spirits, Department Head 2016 – present

Opened the Hype Park location and assisted in its growth to consistently be one of the highest grossing locations among the 38 stores in the Binny’s family.

• Responsible for product performance analysis and inventory ordering to meet local store preferences.

• Demonstrate superior product knowledge and customer service leading to store loyalty and higher than average repeat purchase.

• Embrace “One Team, One Goal” philosophy by regularly assisting in other departments with effective communication to customers, co-workers and managers. Spirits, Product Lead 2009 - 2016

Leveraged industry, brand and product knowledge to assist with company expansion in the Chicagoland area.

• Member of the Integration Team for the Sam’s Liquor store acquisition. Assisted with in-store conversion including training, protocols and procedures.

• Developed and demonstrated knowledge of store product, processes and categories leading to regular rotations though-out the family of Binny’s stores.

Beer, Department Head 2007-2009

• Worked as part of a team to keep the department organized and effectively merchandised including moving stock, stocking and staging product.

McDonald’s www.mcdonalds.com 2002 - 2007

The world’s largest restaurant chain with $21 billion in revenue serving over 69M customers daily in over 100 countries.

Assistant Store Manager 2004 - 2007

Promoted to Assistant Store Manager within the Company-Owned portfolio of stores in less than two years based on demonstrated leadership, knowledge of store operations and store performance.

• Ensured the restaurant exceeded McDonald’s critical customer standards for quality, service and cleanliness.

• Worked with General Manager to establish the store’s annual plan including goals and strategies for achieving the goals.

• Responsible for coaching and developing Department Managers. RESUME OF TAWONA HYCHE 2

McDonald’s continued

Crew Trainer 2003-2004

Recognized for strong training and management skills. Worked throughout multiple Company-Owned stores training new crew members on best practices.

• Ensure crew knowledge and adherence to processes critical to store success including customer satisfaction.

• Helped ensure consistent store experience though-out the Chicagoland area by regularly rotating across company-owned stores in the region.

Cashier 2002-2003

Quickly embraced all aspects of store operations and promoted within one year.

• Demonstrated strong critical thinking and problem-solving skills to quickly resolve issues at the front or back of the store leading to happy customers and fellow crew members. Education & Professional Development

Education/Training

• Rio Salado College – 2002-2004

o Major: Public Administration

• Hamburger University, McDonald’s – 2002-2005

o Store Operations

o Local Store Marketing

• World of Whisky, 2014-2018

• Woman of Whisky, 2015-2019

Volunteerism/Licenses/Personal Endeavors

• Dream Catcher – Dedicated to stopping human trafficking and assisted exploited, high risk women

• Bartender License; on-premises, off premises

• Mixologist

• Private Client Spirits Consultant – Establishing private rare collections and tasting events

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