Data Entry Administrative Assistant
Resume:
Giovanna Messina
Wilmington, DE 19805
********.*********@*****.***
*Work Experience
Administrative Assistant
D.M. Professional Service
Wilmington, DE
May 2010-April 2014
Assisted all new and current clients with Process Service requests, as well as document requests for Skip Traces
Performed daily data entry for completed services by the field workers and scanned documents
Filed copies of summonses and arranged to have all affidavits notarized that will be returned to the court
Maintained electronic and hardcopy filing system
Opened, sorted and distributed incoming correspondence
Answered calls from customers regarding their inquiries
Provided general administrative and clerical support including mailing, scanning, faxing and copying to management
New Account Coordinator/Customer Service
Appletree Answering Service
Wilmington, DE
August 2005-June 2010
Perform account programming requests and changes for all clients
Arrange and facilitate team training for employees to learn the new accounts and to review the changes
Create and maintain databases, calendars, and scripts for clients
Participated in team building exercises and gave feedback on new training tools.
Obtained details of client issues and referred unresolved grievances to designated departments for further investigation
Kept records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken
Performed data entry and scanned documents
Maintained electronic and hardcopy filing system
Remained available for clients after business hours and on all holidays
*Education
2001-2005 St. Elizabeth’s High School Wilmington, De
DIPLOMA
• Microsoft Certification
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