Customer Service Stocker

KK

KELLY KIDD

***********@*****.*** 757-***-**** Suffolk, VA 23434

Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality. Service-minded Stock Management professional with over 5 years of experience working for leading retailers such as Krogers, WalMart and Home Depot. Adept at maintaining adherence to strict guidelines and regulation to maintain safety. Increased efficiency by working collaboratively with cross-functional teams to optimize customer service objectives. Competent stock professional adept at managing grocery products with speed and skill. Familiar with using hand trucks, pallet jacks and forklifts. Excellent multitasking, organizational and listening abilities. Proven skills in receiving, moving and stocking merchandise. Efficient, accurate and hardworking team player knowledgeable about grocery stocking and rotation procedures. Comfortable lifting 50+ pounds. Experienced Stock Clerk with over 5 years of experience coordinating receipt and processing of products across diverse retail environments. Practiced in unloading, unpacking, labeling and stocking shelves. Hardworking and punctual overnight stocker works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Materials Transport

Equipment Operation

Forklift Operation

Attention to Detail

Teamwork and Collaboration

Customer Service

Quick Learner

Krogers Grocery Store Chesapeake,

Virginia

Overnight Stocker and Receiver

03/2022 - 07/2022

Packed and unpacked items, checking breakables before stocking on shelves.

Operated forklift and pallet jack to transport heavy loads. Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.

Stored and organized items in tool or supply rooms, allowing for easy retrieval.

Read orders to obtain item numbers and located merchandise in bins or on shelves.

Kept work areas clean, neat and organized for optimal productivity and worker safety.

Routed received merchandise to proper storage areas according to product specifications.

Maintained clean work area that adhered to strict safety standards. Home Depot Virginia Beach, VA

Overnight Stocker and Receiver

10/2021 - 03/2022

Maintained clean work area that adhered to strict safety standards. Maintained dock security and monitored entries into and exits from receiving and other secure areas.

Routed received merchandise to proper storage areas according to product specifications.

Operated forklifts, power jacks and other motorized equipment to locate Summary

Skills

Experience

and transport material.

Kept work areas clean, neat and organized for optimal productivity and worker safety.

Demonstrated great teamwork skills with staff members involved in production and transport.

Stocked shelves, racks and bins with new or transferred merchandise. Stored and organized items in tool or supply rooms, allowing for easy retrieval.

Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.

Operated forklift and pallet jack to transport heavy loads. Walmart Rock Hill, SC

Overnight Stocker, Toys

10/2019 - 06/2021

Removed product from boxes and placed on shelves according to merchandising guidelines.

Picked up boxes and related trash from sales floor. Stocked pallets throughout shift to keep warehouse clean, maintained and organized.

Reset merchandise throughout assigned section to give shelves and racks professional appeal.

Observed strict safety measures while stocking shelves to prevent falls and mishaps.

Assessed floor displays to restock merchandise.

Assisted customers with product, promotion and policy information. Used proper case cutting techniques to cut and sort stock loads. Checked shelves in department to determine replenishment needs. Followed instructions to properly arrange merchandise items. Identified and quickly handled spill clean-up.

Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.

Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention. Identified stock needs, replaced outdated stock and assembled products. Assisted customers upon request in finding products or checked in warehouse for unstocked items.

Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.

Operated forklifts and hydraulic pallet jacks to move product loads to accurate locations.

City of Rock Hill Rock Hill, SC

Certified Lifeguard

05/1986 - 09/2017

Watched over swimmers to respond quickly to distress situations. Completed routine safety training and instructed patrons to follow safety rules.

Maintained neat and clean pool area and clean water. Monitored behaviors for safety violations and took steps to prevent further violations.

Optimized customer service by resolving issues quickly and with courteous demeanor.

Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress. Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.

Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.

Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.

Kept equipment in good working order with frequent inspections and minor repairs.

Cleaned, brushed and vacuumed pool to keep clean.

Patrolled to identify anyone needing assistance and offered immediate care.

Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.

Participated in monthly training courses to stay up-to-date in water rescue techniques.

Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival. Garnered valuable advice to new swimmers on specific techniques and provided tips on building strength.

Contacted emergency personnel and provided aid while waiting for further assistance.

Identified emergency situations or potential drownings and entered water for lifesaving measures.

Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.

Collaborated closely with team to identify issues and quickest methods for remediation.

Led instructional classes to protect recreational users from dangerous situations.

Informed patrons of unsafe or hazardous conditions and requested alternative activities.

Cautioned swimmers regarding unsafe practices and safety hazards. Engaged children in pool activities to learn about water safety. Performed CPR on rescued individuals until paramedics' arrival to resuscitate and improve positive outcomes.

Used training and medical supplies to examine injured people and administer first aid.

Terry Parker High School Jacksonville, FL

High School Diploma

05/1987

Lifeguard Certification

Education and Training

Certifications

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