Clerk Assistant Customer Service
Resume:
Shavon Norman
Baltimore, MD *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Holiday Clerk Assistant
Post Office USPS - Baltimore, MD
October 2022 to Present
Front Desk Agent
Comfort Inn by Choice Hotels - Towson, MD
June 2022 to Present
• Check guest in and out
• Greet all guest
• Take their form of payment
• Answer telephone
Security Guard
Allied Universal - Baltimore, MD
September 2021 to June 2022
Watch Interior and Exterior of White marsh mall
Security Guard
Securitas - Baltimore, MD
June 2021 to October 2021
• Guard post
• Check bags
• Doors and Bathroom checks
Cashier/Customer Service
Family Dollar - Baltimore, MD
February 2021 to June 2021
• Take money as cash or card
• Dispense correct change
• Scan items
Seasonal Sales Associate
The Children's Place - Baltimore, MD
October 2020 to February 2021
• Putting new items out
• Marking down items
• Greeting customers
Stocker/Cashier
Family Dollar - Baltimore, MD
July 2019 to September 2020
• Take money as cash or card
• Dispense correct change
• Scan items
Crew
Cold Stone Creamery - Baltimore, MD
May 2019 to July 2019
• Welcomed the guest
• Completed online orders
• Made ice cream
Crew Member
McDonald's - Baltimore, MD
September 2018 to March 2019
• Furthered my experience on operating a cash register
• Accurately processed different transactions such as cash credits or etc
• Cleaned the station after and before my shift
Crew Member
McDonald's - Severn, MD
June 2017 to September 2018
• Lifted store sales by promoting add-ons products
• Provided excellent customer service to the guest
• Took the customer orders and processed them
Education
High School Diploma
Edmondson Westside High School - Baltimore, MD
June 2019
Skills
• Food Service
• Customer Service
• Fast Food
• Team Member
• Cashiering
• Cash Handling
• Food Preparation
• Kitchen Experience
• Meal Preparation
• Food Production
• Security
• Front Desk
• Surveillance
• Guest Services
Certifications and Licenses
Guard Card
Assessments
Attention to detail — Proficient
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Security guard skills — Proficient
February 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Work style: Reliability — Highly Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Customer service — Highly Proficient
March 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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