LUIS CASTRO

Summary

Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review, and training in work procedures. Solid team player with upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Expert in consistently fulfilling orders on time through outstanding hiring, training, and resource management. Personable communicator with strengths in providing useful and constructive employee evaluations to increase efficiency and support employee confidence. Skills

Processes and procedures

Goal-oriented

Leadership

Flexible

Work ethic

Supervision

Relationship building

Shipping and receiving understanding

Quality control

Product organization

Quality assurance controls

Customer relations

Inbound and outbound calling

High-energy attitude

Adaptive team player

Stockroom procedures

Experience

Parts Clerk- Full time American Fruits and Flavors 04/2022-07/2022 Received parts delivered by shipping department to confirm material is correct. Entered new parts into the maintenance software.

Operated forklift for deliveries.

Coordinated returns for rejected or defective items. Logistics Processor -Part-time Nordstrom 10/2021-03/2022 Processing and fulfilling online orders via A2000 system and Excel Sort and deliver merchandise to selling departments Receive and unload freight information

Handled inbound calls per day, respond to customer via email Receive and unload freight information for customers and provide shipping and production updates

Worked alongside warehouse to achieve caller needs Provide customers with quotes and pricing information and order status

Use inventory system to scan and process merchandise Help maintain selling floor and stock rooms clean and organized Assist customers with escalations and service delivery issues and provide solutions Informed customers about billing procedures, processed payments and provided payment option setup assistance Asked questions to determine service needs and accurately input information into electronic systems Salesman Spectrum 02/2021-05/2021

Greet Customers and help determine what service they required. Prepared sales contracts

Monitored sales activities.

Supervisor Timely Industries - Pacoima, CA 02/2017 – 01/2021 Monitored equipment, checked supplies, and coordinated manpower to meet expected demand. Inspected incoming supplies to conform with materials specifications and quality standards. Coordinated with internal departments to maximize operational efficiency across production and administrative areas. Interviewed applicants, recommended individuals for hiring and evaluated staff performance. Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field. Customer Service Representative Timely Industries - Pacoima, CA 02/2015 - 02/2017 Informed customers about billing procedures, processed payments and provided payment option setup assistance. Asked questions to determine service needs and accurately input information into electronic systems. Documented conversations with customers to track requests, problems, and solutions. Delivered service and support to each customer, paving way for future business opportunities. Shipping and Receiving Associate

Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading. Implemented cost-effective methods, carriers, and routes to optimize shipping and receiving strategies. Prepared accurate shipping orders and bills of lading to direct and route materials. Determined best shipping method for materials, considering shipping procedures, routes, and rates. Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials. Lead Anthony's International 01/2011 - 07/2013 Determined best shipping method for materials, considering shipping procedures, routes, and rates. Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.

Sorting Associate UPS - Sylmar 12/2010 - 05/2012 Assisted in loading delivery trucks with prepared packages.

Education

Options For Youth Sylmar 07/2008

High School Degree