Jul **** Current

El Paso, Tx

May **** Jul ****

Dona Ana, NM

Rosario Amaral

Professional Summary

Well-organized stays calm under pressure and quickly resolves customer complaints. Offering skills in call control, order management and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty. Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker. Skills

Problem resolution Inbound call answering

Customer service excellence Customer service

Data entry Customer needs assessments

Experience

Customer Service Account Representative

GC Service

Completed calls and followed scripts to maintain good call control. Met and exceeded daily service quality and performance goals. Kept work area organized and clutter free.

Create new personal or businesses accounts with current personal information. Referred unresolved customer grievances to designated departments for further investigation.

Engaged with customers to understand and resolve issues. Administrative Secretary

Our Lady Of Purification church

Updated and maintained physical files to meet business and regulatory demands. Oversaw communications, resources and schedules for special church event. Managed diverse clerical work with no oversight, including typing correspondence, preparing files and inputting new information.

Handled day-to-day needs and special projects with good multitasking and research skills.

Maintained payroll accuracy by tracking time, calculating extras such as commission and updating forms, and preparing reports utilizing Quick Books. Documented payments and expenses to keep financial records current. 3333 Zion Ln Apt S4, El Paso, Tx 79904

adtz1e@r.postjobfree.com

915-***-****

Feb 2005 Apr 2012

El Paso, Tx

Sep 1996 May 2000

Deming, NM

May 1982

Deming, NM

Arrange appointments for weddings, baptisms, or special events. Quality Tester

Dish Network

Set up equipment in test specific fixtures to conduct routine evaluations. Documented test results thoroughly and accurately for developer review. Managed end-to-end testing to include appropriate documentation and requirements. Determined the optimal corrective actions to obtain the desired quality level. Collected and evaluated testing data to identify functional and production problems. Monitored testing procedures to keep tests consistent and in line with standardized protocols.

Maintained good working relationship with co-workers and management. Preschool Teacher's Aide

Deming public schools

Monitored students, classroom environment and playground activities to reinforce positive student behavior and promote safe and positive learning environment. Assisted students, individually or in groups, with activities to present and reinforce learning concepts.

Cleaned, tidied and sanitized classroom areas every day to give children safe spaces. Helped children meet targets for important skills with shapes, letters and colors. Taught students about positive social behaviors and skills for building relationships with others.

Used the teacher s lesson plans to explore subjects with students by lecturing on topics and leading hands-on activities.

Education

High School Diploma: General

Deming High School

Languages

Spanish, Native

Read and write

Portuguese, Conversational