281-***-****

***** ******* **** ****

adtz0l@r.postjobfree.com

Lisa Childs

Summary

Over 30 years of customer service and benefits experience; of which more than 11 years have been in benefits and retirement with the county. Highly experienced customer service professional. Able to handle a high volume of calls in a fast-paced environment with minimum supervision, while completing deadlines. A team player who is attentive to detail and able to multi-task.

Experience

2002- (Dec 2021 Retired) Harris County HRRM Houston, TX

Retirement Coordinator

Provide Administrative support for HRRM.

Resolves employee and retiree issues.

Prepare and assist employees with retirement paperwork.

Produce TCDRS monthly reports.

Special Projects

Presentations for employee orientation and retirement seminars.

2000-2002 Harris County HRRM Houston, TX

Benefits Processor

Resolves employee issues.

Process employee change and enrollment forms.

Prepare employee orientation material

Occasionally represent benefits in the employee new hire orientation.

1995-2000 HMO Blue Texas Houston, TX

Customer Service Representative I & II & III

Quote Benefits and update employees in system.

Resolves employee medical issues.

Complete a weekly and monthly spreadsheet of daily work.

Process medical claims

1982-1992 M.D. Anderson Hospital Houston, TX

Unit Clerk / Clinic Service Representative

Transcribe doctors’ orders and request supplies for patients.

Schedule test and doctor’s appointments for patients.

File reports and occasionally escort patients to testing center.

Request and create patient medical records.

Request and create pa

Education

1977-1978 Shelby State Community College Memphis, TN

1978-1980 University of Tennessee at Chattanooga Chattanooga, TN

1980-1981 Chattanooga State Tech Chattanooga, TN

1995-1997 San Jacinto Community College Houston, TX

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Skills Microsoft Word, Publisher, Excel, Access, Power Point, IFAS,

Windows XP, 10 – key by touch, multi-phone lines,

Pitney Bowes postage mailing System, typing 50 w.p.m.

References Available on request

Contact this candidate