Customer Service Operations Manager

ERIK CLAUSEN

Gilbert, AZ 852**-***-*** **** **********@*****.***

SUMMARY

Dedicated Operations Manager excited to employ proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. SKILLS

Staff Training

Incidents Management

Multi-Unit Operations

Management

Customer Service

Policies and Procedures

Implementation

Workflow Optimization

EXPERIENCE

09/2019 to Current Supervisor of Operations

Source One Meds Globe, AZ

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Improved morale and management communication by creating employee recognition and rewards practices.

Identified areas of deficiency and performed root-cause analysis to solve problems.

Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

Implement SOP's for cleanliness, cultivation room resets, packaging & curing processes

Manage daily activities including watering, feeding, plant health, compliance & farm infrastructure maintinence

01/2013 to 08/2019 Project Manager

One Stop Contracting Phoenix, AZ

Built solid relationships with clients and subcontractors to optimize cost savings and complete jobs within set deadlines.

Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.

Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date. Managed entire project life cycle from initial concept through final delivery.

04/2016 to 08/2018 Owner/Operator

Emerald-Oregon Medford, OR

Build farm infrastructure (construction background) Manage daily tasks including watering, feeding, pruning, training, pest prevention practices, cloning, harvesting, drying, curing and maintenance Organic gardening practices

Maintain compliance with regulating body

04/2008 to 01/2013 Marketing Director

Direct Buy Club Peoria, AZ

Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.

Applied market knowledge and customer insight analysis to drive sales through targeted promotions.

Guided and motivated marketing team to tackle continuous improvement objectives, streamlining processes and controlling costs to spearhead highly profitable division.

Researched market competitors to identify potential new products and service opportunities.

EDUCATION AND TRAINING

Marketing : Sales And Marketing Education

DB Sales Olympia, WA

Top Sales Award Recipient

Completed coursework from Brian Tracy, Tony Robbins and Jeffrey Gitomer

Completed continuing education in rapport building

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