Deli Associate Customer Service
Resume:
ANDREA PRICE
***********@*****.***
Caring, Passionate, Honest and (amazing) pet lover! Who works well independently or as part of a team and who has 16 years (in person and remote) of customer service experience. Has a background in veterinary medicine, service dog training, certification in small animal nutrition, 1 year order processing, 2 years of experience in a call center environment (chat, phone and email), e-commerce background (1 year), 2 years of tech support and customer retention.
Educated in Instructional Design (Master in Education) with a background in designing and helping to implement learning materials and lessons (virtual). Adept at using text and graphics to create documents and other learning tools using excellent verbal and written communication skills. Also delivers comprehensive support to customers regarding new products in the professional services industry with a focus on customer engagement and retention. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues and provide the best customer service experience possible.
SKILLS
Customer support (16+ years)
Call center and data entry (3+ years)
Remote work experience (7+ years)
Technical support experience (2+ years)
Veterinary Technician (1+ years plus schooling)
Service Dog Training (7+ years)
Small Animal Nutrition
Certification
Customer retention
Experience in writing instructional content, creating and maintaining educational resources across multiple platforms.
Order Processing (1+ years)
SharePoint
Salesforce
Independent
Team Player
Well-organized
Detail-oriented
Windows XP, 7, 8 and Windows 10
Microsoft Office/Google Suites
Knowledge of learning concepts
Adobe Photoshop/Illustrator and Dreamweaver (Web Authoring)
Schedule and team management
EXPERIENCE
JULY 2022 – OCTOBER 2022
REMOTE CREDENTIALING COORDINATOR, Loyal source government services
•Maintained spreadsheets of over 120 traveling nurses and sonographers, documented shot records, contract deployments, and processed other documents related to government and company requirements for nurses to work.
•Courteously contacted dozens of nurses daily to update records and to answer any questions that they may have.
•Aided in keeping paperwork up to date, running background checks and processing paperwork within JCAHO packets.
•Maintained relationship between nurses, hospitals and company which resulted in renewed contracts and a strengthened bond between employee and employer.
•Acted as liaison between company and nurses, contacted for any missing information that needed to be updated within their JCAHO packet.
NOVEMBER 2021 – JULY 2022
REMOTE E-COMMERCE SHOPPER/PERSONAL SHOPPER, Accessusa shipping
•Accurately fulfilled and processed customer orders of 150+ per day.
•Devoted special emphasis to punctuality and works to maintain an outstanding customer service record.
•Serviced customers with knowledgeable, friendly support at every stage of shopping and purchasing.
•Consistently met deadlines and quality goals for accuracy and timeliness.
•Communicated with customers via email and phone and to inform customers of changes and assist customers with purchases and addressed.
•Acted as liaison between customers and vendors, purchased correct items and addressed concerns.
NOVEMBER 2017 – NOVEMBER 2021
PERSONAL SHOPPER, Shipt and instacart
•Adapted to the dynamic needs of the market during order fulfillment.
•Exceptional time management and communication skills.
•Ensured timely, accurate and reliable service to customers while shopping and delivering groceries.
•Frequently received feedback describing service and performance as “above and beyond.”
•Independently managed and allocated business resources and finances to ensure successful future operations.
AUGUST 2017 – JULY 2019
REMOTE SENIOR APPLECARE ADVISOR IOS, Kelly Connect/Kelly Services
•Provided technical support and customer service (subject matter specialist) in a fast-paced environment via inbound customer calls and remote access/control to troubleshoot a variety of Apple Products: iPhone, iPad, iPod, watch, and Mac (laptop and iMac).
•Explained technical information in clear terms to non-technical customers to increase user confidence while troubleshooting issues such as username/account, software, hardware, iCloud software.
•One of the tools often used to troubleshoot was remote access, connecting to a customer's computer or mobile device and resolving the technical issue visually (in call, chat and email).
•Documented all support interactions in system for future reference and addition to knowledge base.
•Maintained a 100% satisfaction rate with customers and first call resolution rate above 95% for 2 years and exceeded performance goals set by Apple.
MARCH 2016 – MAY 2017
REMOTE SOCIAL MEDIA EVALUATOR, Appen-Butler Hill: Independent Contractor
•Improved news and search engines algorithms on over 10 projects by identifying relevant content. This was achieved by evaluating over 1000 items daily to filter data within a search engine for social media companies.
•Managed own schedule to complete deadlines to projects ahead of schedule to exceed client expectations with timings raying from a several weeks to several months.
•Served companies such as Facebook, Google, Microsoft Bing, and Yahoo.
JUNE 2006 – OCTOBER 2014
CUSTOMER SERVICE/DELI ASSOCIATE, Publix Super markets
•Created a welcoming and detail-oriented environment by asking specific questions to direct client to desired item, filled orders to client specification, and provided suggestive selling for complementary products and sale products.
•Received frequent awards and recognition for customer service provided while by servicing over 150 people daily in-store and over 20 specialty catered orders by phone.
•Decreased wait times by fulfilling multiple requests at once while stationed at multi-level deli station or while demoing and pairing cheese and wines.
•Utilized strong communication and negotiation skills to fielded customer concerns and adhered to company policies while addressing customer complaints.
•Cross-trained in every department and remained up to date on each department’s standards to best provide customers with needed information.
EDUCATION
UNIVERSITY OF CENTRAL FLORIDA
MASTER OF ARTS, EDUCATION (INSTRUCTIONAL DESIGN), GRADUATING 2023
(RELEVANT COURSES: INSTRUCTIONAL SYSTEMS DESIGN, MULTIMEDIA IN EDUCATION AND TRAINING, ONLINE & VIRTUAL ENVIRONMENTS, INSTRUCTIONAL GAME DESIGN, MEASUREMENT AND EVALUATION)
Eastern Florida State College
ASSOCIATE OF SCIENCE: INFORMATION TECHNOLOGY, GRADUATED 2017
UNIVERSITY OF CENTRAL FLORIDA
BACHELOR OF ARTS: HISTORY, MINOR IN EDUCATION, GraDuated 2012
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