Lyranda Jones

* ******** *****

Jackson, MS *****

601-***-****

PROFILE

Patient, organized, and detail-oriented. Fast learner with eagerness to excel. Successful at multitasking and meeting deadlines in a fast-paced environment. Able to work independently. Superior communication, sales, customer service, and computer skills. Knowledgeable to all office functions.

EDUCATION

Some college - University of Southern Mississippi, University of Phoenix

WORK EXPEIENCE

Premier Tax – Receptionist (Seasonal) January 2017 – April 2017

Responsible for cold calling previous clients, answering incoming calls, filing and collecting client information concerning disputes.

Premier Tax - Receptionist (Seasonal) January 2016 – April 2016

Responsible for cold calling previous clients, answering incoming calls, filing and collecting client information concerning disputes.

Altar’d State – Sales Associate October 2015- January 2016

Responsible for assisting customers, making sales, checking customers out, keeping floor organized and clean, assisting in dressing rooms.

Trustmark Bank – Teller June 2013 – February 2014

Responsible for giving excellent customer service, processing transactions, handling money, and selling new banking products.

Comcast- Customer Account Executive June 2012- March 2013

Responsible for answering in bound calls and assisting the customer with Package needs. Also, responsible for sales and troubleshooting.

Regions Mortgage -Secondary Market Collections Specialist March 2010- February 2011

Responsible for taking incoming calls and directing to the correct department. Responsible for calling borrowers to collect back pay. Responsible for taking payments by phone. Provide and explain information needed for home modifications. Responsible for making sure that borrowers make contact with their processors. Responsible for collecting information for upcoming foreclosures and contacting various attorneys to obtain fees and cost.

Kirkland - Sales Associate/Cashier May 2009- March 2010

Responsible for checking out customers and assisting them in their needs. Provide great customer service to all customers. Also, responsible for referral goals and credit cards sales.

University of Southern Mississippi - Telemarketing August 2007-July 2008

Contacting alumni to raise money for the university. Was responsible for making large numbers of calls per day.