Banquet Server Customer Service
Resume:
Perpetua Cearnal
San Francisco, CA 94118
*******@*****.***
Hard working tour operator with 27 years of experience providing exceptional customer service. Outstanding ability to work independently and collaboratively with cross - functional teams on multiple projects concurrently in fast - paced environments. Places a premium on integrity and attention to detail in order to certify and enhance effective and efficient management resources. A skilled professional well versed in the building of positive business relationships with all stakeholders. Performs in a positive team and customer oriented manner. Proven track record of diagnosing and resolving complex problems efficiently and expeditiously. EXPERIENCES
Sustainability consultant
Blue Warriors January 2020–present
● Establish teams and schedule tasks
● Design, fund and implement climate action plans
● Provide relevant information, tools and resources to team members
● Empower teams to express their opinions to improve organizational transparency
● Coordinate and communicate effectively with all stakeholders
● Develop strong organizational skills and integrity in team leaders
● Offer relevant data and feedback to team members
● Plan for project risks and challenges
● Monitor and analyze developmental stages of all ongoing projects daily
● Evaluate complected projects and document best practices Tour operator July 1996 - November 2022
Alegro Private Tours
● Book and manage events including meetings
● Provide customized tours and concierge services
● Scout and secure group event venues
● Plan group events and agendas
● Create and maintain budgets for group events at wineries and restaurants
● Generate invoices, ensure billing accuracy and pay suppliers for services rendered
● Effectively manage, multiple accounts and deliver exceptional customer service
● Design, develop and and maintain the company website
● Convert documents into other formats including Microsoft Word and Google Docs
● Communicate tactfully and effectively with a wide range of service providers
● Establish and maintain working relationships with customers and suppliers Banquet server
Westin St. Francis hotel January 1990-July 1995
● Welcome and acknowledge guests according to company standards
● Design themed buffet presentations
● Positively contribute to guest satisfaction by providing outstanding service
● Deliver and serve meals at banquets
● Follow all company policies and procedures
● Interface with guests and provide relevant information
● Maintain positive working relationship with coworkers Reservationist / PBX December 1992- January 1993
Stanford Court hotel
● Answer, record, and process all incoming calls, requests, and questions
● Transfer calls to appropriate departments
● Handle guest mail, faxes, and packages
● Provide general information about the hotel location Receptionist April 1992 - November 1992
Bank of America
● Welcome and acknowledge guests according to company standards
● Answer, record, and process all incoming call, requests and inquiries
● Draft correspondence and documentation
● Schedule appointments and prepare agendas
● Collect and provide supporting documentation
Sales representative / conversion services January 1992 - March 1993 Manpower
● Welcome and acknowledge all convention attendees
● Register attendees for conferences
● Process credit card payments and issue swag bags
● Assist sales reps during conventions
Banquet server October 1989-December 1991
Park Hyatt, San Francisco ( Le Meridien)
● Welcome and acknowledge guests according to company standards
● Design themed buffet presentations
● Positively contributed to guest satisfaction by providing outstanding services
● Deliver and serve meals to guests at all banquet events
● Interface with guests and provide relevant information
● Maintain positive working relationships with coworkers Banquet server October 1989 - October 1991
Marriott Marquis
● Welcome guests and acknowledge them according to company standards
● Design themed buffet presentations
● Positively contribute to guest satisfaction by providing outstanding services
● Deliver and serve meals to guests at all banquet events
● Interface with guests and provide relevant information
● Maintain positive working relationships with coworkers Banquet server January 1989 - October 1989
Hyatt Regency, Burlingame
● Welcome and acknowledge guests according to company standards
● Design themed buffet presentations
● Positively contribute to guest satisfaction by providing outstanding service and
● Deliver and serve meals to guests at all banquet events
● Interface with guests and provide relevant information
● Maintain positive relationships with coworkers
SKILLS AND ABILITIES
● Proficient in ESG best practices
● Strong organizational skills and attention to detail
● A positive attitude and ability to plan and handle ambiguous situations
● Demonstrates self-awareness and, cultural competency and inclusiveness
● Excellent interpersonal skills with the ability to communicate effectively
● An optimistic, flexible team player who can adjust to changes in work plans and priorities
● Ability to work collaboratively with colleagues across diverse cultures and backgrounds
● Proficient in understanding problem areas, evaluating shortcomings and providing immediate solutions
EDUCATION
● B.B, A., Business Administration, St. Teresa’s College, Winona, MN 1986
● Certificate in Sustainable Capitalism, University of Berkeley, CA 2020
● Certificate in Project Management. Coursera, June 2022
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