Loan Processor Support Representative
Resume:
Jacquelin Reynoso-Cabrera
Mortgage Loan Processor - Accurate Financial Mortgage Group
Saint Cloud, FL 34769
************@*****.***
● Over 6 years continuous experience serving as a customer support representative, providing clerical and administrative support to 120+ employee corporate organizations.
● Possess strong professional and critical thinking ability with quick learning aptitude.
● Proficient with all Microsoft Office applications.
● Possess excellent fluency in both English and Spanish and has served as principal interpreter during professional duties.
Work Experience
Mortgage Loan Processor
Accurate Financial Mortgage Group - Saint Cloud, FL June 2017 to Present
• Received calls from clients interested in purchasing a house
• Interview applicants in order to obtain personal and financial data, and to assist in completing applications.
• Send and receive documents via email, Fax and US mail.
• Communicate with banks, realtors, clients and title companies so as to obtain or provide info regarding client.
• Send out request to Human Resource offices requesting client's employment history and salary. Customer Service
Raintree Vacation Club - Houston, TX
November 2016 to March 2017
Receive calls from members inquiring on membership usage and/or to make reservation at club resorts.
● Take payments by phone for maintenance fees current and late maintenance fees.
● Check voice mails left previous night after office closing.
● Translate member's vacation survey.
● Answer and send information to members via email per their request.
● Keep updated calendar for appointments, closings and/or mee Receptionist
Ferland Corporation - Pawtucket, RI
July 2009 to September 2016
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
● Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
● Receive payment and record receipts for services.
● Transmit information or documents to customers, using computer, mail, or facsimile machine.
● Hear and resolve complaints from customers or the public.
● Scheduled appointments maintained and updated appointment calendars.
● Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay
● Managed records, invoices, balance sheets, or other documents.
● Collected, sorted, distributed, or prepared mail, messages and/or courier incoming/outgoing deliveries.
Customer Service
Coronado Spring Business Center - Orlando, FL
July 2008 to November 2008
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
● Determine charges for services requested, collect deposits or payments, or arrange for billing.
● Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
● Set up and printed Menu and/or flyers for conferences held on the premises. Emergency Fuel Assistant/Spanish Interpreter
RI State Energy Office - Providence, RI
May 2000 to June 2008
Received calls from clients seeking help with heating assistance on emergency basis translated calls to oil, propane gas or other heating source.
● Use computers for various applications, such as database management or word processing.
● Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
● Create, maintain, and enter information into databases.
● Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
● Complete forms in accordance with company procedures.
● Make copies of correspondence or other printed material.
● Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Provide services to customers, such as order placement or account information. Education
Some college
Skills
CLERICAL, TIME MANAGEMENT, Loan Processing
Additional Information
SKILLS
Customer and Personal Service Computers and Electronics Clerical Time Management
Judgment and Decision Making Active Listening
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