Customer Service Operations Supervisor
Resume:
Isaiah Cowan
**********@***.***
Sandy Springs, Georgia
Summary
I am a very dedicated recruitment professional with demonstrated strengths in boolean search, time management,trend tracking and sourcing. I have developed mastery over troubleshooting problems and building successful solutions. I am also an excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. As a recruiter with a background in human resources, I aim to bring humility to every work environment and use work ethic & teamwork as the driving force behind motivation to succeed as a company. Experience
Information Technology Recruiter
1911 Solutions • Atlanta, Georgia 06/2022 - Present Full Life Cycle Recruitment: Filled monthly quota of 4 fills a month Actively search professionals to fill job positions listed in IT and healthcare positions Phone screen applicable candidates
Post job positions on recruitment sites (LinkedIN, CareerBuilder, Indeed, Ziprecruiter) Utilize ATS systems (Taleo, Workday)
Utilize boolean search methodology
Organize applicable candidates and submit them for further consideration Participate in high volume recruitment environment Guest Experience Associate & Recruitment
The Boca Raton • Boca Raton, Florida 02/2022 - 06/2022 Managed guest satisfaction by facilitating resolutions in collaboration with staff and other managers. High Volume Recruiting Environment: 15 Fills/Month Trained, scheduled, and performance-managed lobby staff. Aided in recruitment efforts to help foster in applicable associates (Job Fairs, Company website, LinkedIn) Kept lobby and desk areas running smoothly with expert handling of employee or guest issues. Oversaw administrative functions to keep accounts current, documentation complete, and bills charged to correct rooms.
Handled high demands by prioritizing workloads and organizing teams. Planned special events and parties, including booking musicians and arranging catering. Operations Supervisor
Walgreens • Delray Beach, Florida 08/2020 - 02/2022 Optimized stock levels and coordinated resources to support employee needs. Recruited employees who demonstrated applicable criteria for associate positions Set staffing schedules, administered payroll, and coordinated equipment maintenance. Improved team performance by providing direction and hands-on support. Tracked employee performance to determine areas of strength and improvement. Monitored numerous employee activities and assigned tasks to cover demands. Healthcare Recruiter
CVS Health • Boca Raton, Florida 10/2017 - 10/2020 Sourced & Filled Clinical positions; Utilized Microsoft Excel & Word Recruited employees who demonstrated applicable criteria for healthcare positions Utilized ATS and company website systems to screen for candidates (LinkedIn, Indeed) Planned and executed strategies to increase business and drive profit growth. Met with senior talent acquisition specialist and reviewed candidates and JD’s Conducted over the phone and virtual screenings with applicable candidates: 30-40 phone calls daily Contributed to effective decision-making with detailed reports on daily operations. Market Research Analyst
American Directions Research Group • Lakeland, Florida 05/2016 - 08/2017 Responsibilities for this corporation include conducting surveys, performing customer service etiquette, and recording data
Completed complex analytics related to ideal management of supply caps, quotas, and make or buy decisions. Identified opportunities presented earlier in sales cycle and recommended proactive changes to marketing and sales teams.
Drove strategic decisions on market targeting through comprehensive research. Skills
Computer literacy, Sourcing, Time Management, Recruiting, Data Visualization Education
Bachelors Of Arts: Sociology
Florida Atlantic University • Boca Raton, Florida 05/2022 GPA: 3.8
SAT Score With Essay: 1200
National Honor Society: Awarded Certification Award Of Honor's With Distinction Awarded Latin Honors
Dean's List [3 years]
Graduated magna cum laude
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