Assistant Manager Customer Service

PROFILE

An experienced, results-oriented Restaurant Manager with the knowledge and leadership ability to drive profitability and sales in today’s competitive market.

Proven track record of achieving and exceeding performance goals and expectations while utilizing expertise in

•

Staff Training/Team Building

Inventory Management/Purchasing

Customer Service

Policies and Procedures

Serve Safe Certification

Safety Management

Quality Assurance/Control

Office Organization/Management

Cost Control/Budgeting

Computer Skills:

•

• Microsoft Word, Excel, PowerPoint

• POS system

EXPERIENCE

07/2012 -

Present

03/2010 -

07/2012

2008 –

2010

1999 –

2008

DENNY’S – BR & ASSOCIATES Evansville, Indiana

General Manager

• Balance food, store maintenance, and labor costs with service and sales to ensure and improve profitability

• Purchase and control store inventory within budget guidelines to meet store needs

• Manage staff scheduling to benefit customer satisfaction, labor costs, and store requirements

• Supervise and coach staff members to constantly improve, therefore promoting customer satisfaction and steady repeat business

• Monitor food quality and presentation, as well as store sanitation

• Maintain and manage the store financials, including payroll, hiring of employees, profit/loss reports, employee corrective action, and all other aspects of the budget

• Responsible for cash control and daily deposits

DENNY’S - BR & ASSOCIATES Evansville, Indiana

Assistant Manager

DENNY’S – SHORRASH FRANCHISE Houston, Texas

Assistant Manager

• Responsible for hiring, training, scheduling, and supervising staff members

• Work the following front and back of house positions: hostess, waitress, food preparation, food expeditor, cook, and dishwasher

• Maintain cleanliness and quality of the store to meet corporate expectations

• Manage daily deposits and cash control

DENNY’S – SHORRASH FRANCHISE Houston, Texas

Food Server / Waitress

• Encouraged repeat business by providing timely and friendly customer service

• Handled cash and credit card sales

• Maintained store cleanliness by completing daily assigned side work

• Increase store sales through suggestive selling techniques

EDUCATION

1983 –

1987

F. J. REITZ HIGH SCHOOL Evansville, Indiana

• High School Diploma

REFERENCES

References are available upon request.

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