Customer Service Bartender

Katherine E. Civalero

(H) 786-***-**** *********@*****.*** 2035 SW 15 St #195, Deerfield Beach, FL 33442

SUMMARY

Hardworking, loyal, and motivated professional with a consecutive 13-year record of success in customer service and a solid history of balancing team performance, customer service, and business objectives for the same company. Dedicated to maximizing productivity and optimizing procedures. Decisive forward-thinker, eager to learn team player, with excellent problem-solving multitasking abilities with a lighthearted sense of humor.

SKILLS

- Bilingual/Spanish

- Creative problem solving

- Word, Excel, Outlook, PowerPoint

EXPERIENCE

Bartender, Flanigans December 2015 - 2020

●Care for and ensure customer service to over 100 guest per shift, between 1-30at any given time, in a high volume fast paced environment with minimal errors or delays.

●Process over 50 transactions daily using cash or credit, applying eligible coupons or promotions, while maintaining a balanced register.

●Educate customers on all purchasing options and products available to provide customers with optimal buying power catering to their needs, while enhancing total profits.

●Maintain high energy and outgoing personality to engage customers in conversation while building rapport and earning repeat business.

●Maintain a clean and safe work place.

Manager, Flanigans December 2006 - 2015/2021-2022

●Managed all day-to-day operations of both FOH and BOH departments with over 50 employees.

●Maintained a work schedule within budget while running efficient shifts.

●Led employee performance reviews and discussed improvement strategies to optimize customer satisfaction.

●Followed strict recipe adherence, maintain inventory control, accurate ordering of merchandise and quality control of entire store.

●In charge of hiring and monitoring popper training of new employees.

●Data input of daily invoices and responsible of all checks and balances.

EDUCATION

Associate of Arts

Cultural Anthropology, Broward College, Coconut Creek, FL August 2016

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