TEVON MUTCHERSON
SKILLS
Customer relationship
Management & Retention
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• Quickbooks/Salesforce
• Data Entry and Maintenance
• Operational Efficiency
• Information Extraction
• Leadership
• Marketing Expertise
Experienced Customer Care Professional/Sales Associate who brings years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Sales associate with a proven record for identifying and applying appropriate process and tool enhancements to achieve business process improvements and close deals.
WORK HISTORY
May 2020 to Current
Customer Care Professional Chase Bank
August 2019 to April 2020
Regional Sales Associate Palm Harbor Medical, Tampa, FL March 2018 to February 2019
National Football Association Seattle Seahawks
April 2016 to May 2016
National Football Association Houston Texans
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Responded to customer needs through competent customer service and prompt problem-solving.
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• Assisted call-in customers with questions and orders. Addressed customer complaints and mitigated
dissatisfaction by employing timely and on-point solutions.
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Learned the ins and outs of wholesale medical device sales with one of the U.S.'s largest medical resellers
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Helped the company as a seller by generating over $800k in revenue in four months
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• Grew my territory by 175% within the first month. Key contributor to the practice squad during training camp
& regular season.
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CONTACT
Tampa, FL 33617
*********@*****.***
Was a key member to the defense during my tenure on the team while participating during mini-camp.
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EDUCATION
May 2017
MBA Education
University of Central Florida, Orlando, FL
May 2015
Bachelor of Arts Liberal Arts And Sciences
Iowa State University, Ames, IA
• Student Athlete
Dedicated over 50+ hours per week toward game
preparation, academics, and networking.
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• Student Athlete