Oct ****

Jun ****

N O R M A F C O N R A D

513-***-****

adtyof@r.postjobfree.com

*** ******* **,

Monroe, OH 45050

PROFESSIONAL SUMMARY

Dependable always on time industry professional with detail-oriented and dedicated approach to customer support. Keeps product areas looking clean, organized, and well-stocked with continuous attention. Uses downtime to seek out opportunities to improve operations and support team members.

Enthusiastic employee bringing strong background in customer service, cashier work, and product handling. Skilled in merchandising and restocking and helping guests find items. Hardworking team member with proven dedication to customer satisfaction. Hardworking and reliable in customer service focused on going above and beyond to support team and serve customers. Trained in EEG and offering top-notched service to patients and families. Having the ability to multitask and excited to learn new skills. SKILLS

Customer service excellence Cash handling

Order coordination

EXPERIENCE

Customer Service Cashier, Brenda's Crafts, Aug 2021 Sep 2021, Monroe, OH Handled cash, check, and card transactions and maintained balanced drawer to facilitate large purchases.

Restocked, merchandised, and cleaned store before shift start to improve product visibility and drive sales.

Solved complaints by customers and issued credits for returned merchandise. Customer Service Representative, Vineyard Downtown, Apr 2014 Mar 2021, Franklin, OH Returned customer calls and responded to inquiries and complaints. Utilized computer systems to research and record account information. Communicated new and relevant information to customers and followed up on promises. Addressed customer concerns and complaints and resolved issues promptly. EEG Technician REEGT, Children's Hospital of Pittsburgh, Oct 1977 Aug 1997, Pittsburgh, PA Offered detailed explanations to patients regarding testing procedures to help each feel comfortable and improve compliance with protocols. Tested, calibrated, and maintained equipment to achieve reliable results from assessments. Monitored patients during tests and surgeries using video cameras and medically-relevant assessment techniques, including EEEG's.

Assisted team members and managers with tasks to maintain productivity and meet project milestones.

Participated in seminars and additional training to expand knowledge and skills. EDUCATION

EEG Technology

Allegheny General School for EEG TECHNOLOGY Pittsburgh, PA Graduated with distinction.

High School Diploma

St Benedict Academy Pittsburgh, PA

NC