Data Entry Customer Service
Resume:
Susan Howey *** Oak Manor Circle - Orlando, FL ***25 ********@*****.*** - 407-***-****
Administrative Professional
Contribute to your company's success in achieving its goals and projections using my knowledge and skills. Abilities
More than 27 years of customer service experience in the manufacturing, tourism, banking, and administrative industry. Capable of managing stress and ability to manage multiple tasks in a pressured environment. Versatile, organized, and able to work in a team environment. Ability to work with little or no supervision. Reliable, trustworthy, and confident. Team oriented and results driven. Literate in Microsoft Office programs such as: Word, Works, Excel, and Outlook.
Work Experience
Bank Lockbox Production / High Volume Data Entry
Production Data Entry / Apple One Staffing @ Wells Fargo Wells Fargo Lockbox Orlando, FL July 2018 to Present Call Center / Captioning Assistant / Coach / Recruiting Assistant Caption Service Specialists/ CapTel
Orlando, FL / December 2014 to May 2018
Provide customer service for the hearing impaired via caption telephone servicing. Provide accurate and timely captions for a better client experience. Follow company procedures and policies. Receive daily monitors for the quality of service I am providing as well as monthly timing and accuracy tests. Ability to coach others to enhance their abilities while transitioning from training to the call floor. Virtual Assistant-Self-employed
Orlando, FL / October 2013 to December 2014
Creation and maintenance of Excel spreadsheets. Completion of documents in a timely fashion. Worked closely with broker to confirm vacation packages and dates for clients. Workflow Coordinator / Client Support Services
SunTrust Banks / Orlando, FL / June 2010 to August 2013 The Work Number 1-800-***-****
Employer Code: 10136
Enter work into banking institution's software that was received via phone, email, fax, inter-office mail, and USPS mail. Responsible for multiple reports and spreadsheets on a weekly, monthly, and yearly basis. Customer service, light accounting, and sorting of mail. Work closely with the credit underwriting department to ensure timely entry of new applications and increases on business accounts. References
Adrena Coller-Client Support/Fraud
Orlando, FL
Jacqueline Dahre-Customer Service/Sales
Orlando, FL
Beth Mica-Systems Analyst
Longwood, FL
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